Senior Manager - Policy Administration

Job Description

Position

Sr. Manager– Policy Administration

No. of Positions

1Department

Operations\-PAGFunctionPAGReporting to

Chief Manager – PAGBand4ALocation

• *GurgaonLast date of submissionRequirements Gathering:**

Participating in Evaluation of requirements

Works closely with stakeholders to understand their objectives and translate these into system specifications that guide development and implementation.

Create use cases that illustrate user interactions with the system, ensuring all scenarios are covered.

Analysis and Design

Analyze current systems and processes to identify areas for improvement.

Assess the impact of proposed changes on existing systems and processes, identifying potential risks and mitigation strategies.

Facilitate sessions to validate designs with users, ensuring that their feedback is integrated into the final design.

Participate in design review meetings to ensure that solutions align with business needs and architectural standards.

Create and maintain comprehensive documentation, including user manuals and training materials.

Design new processes that align with business goals, incorporating best practices and compliance requirements

Automating workflows ensures that processes run smoothly and consistently, minimizing delays and bottlenecks.

• *Business Requirement writing Testing and Quality Assurance:**

Preparation/Reviewing the BRD and FSD for functionalities to be build

BR CR writing and FSD review

Testing of functionalities, test plans and conduct user acceptance testing (UAT management)

Develop and execute test plans to validate system functionality against requirements

Ensure that solutions meet business needs and validate system functionality.

Facilitating cross functional alignment governance reviews

Knowledge transfer \- Repository creation and management as per plan

Conduct training sessions for end\-users on new systems and processes.

Provide ongoing support and troubleshooting for system\-related issues

Establish mechanisms for collecting feedback on system performance and usability post\-implementation.

Collect feedback post\-implementation to identify areas for further enhancement

Stay updated on industry trends and best practices to recommend improvements

Adherence to Project calendar

Adherence to submission of Ops deliverables as per project calendar.

Serve as a liaison between business units and IT, ensuring effective communication and understanding.

Product launch requirements handling go live of the requirements before 3 months of the hit date.

Zero defect post production due to incomplete BR

Support project managers in planning and executing projects

Monitor project progress, ensuring alignment with requirements and timelines.

Provide ongoing support and clarification of requirements throughout the project lifecycle

Compliance

Strengthen control compliance of all transactions in POS.

Strengthen reporting of BAP submission

Identification of key process / product parameters having a financial or customer impact

Facilitating deployment of prioritized SIC's

Completion of all SOP's \- review by all stake holders (IA, Risk, Compliance and Legal)

Regulatory reporting on time

No major outage in any other audit

Improve Customer Distributor Experience

Analyze NPS to find gaps and drive improvement

People

Strengthen people capability and Growth agenda

Overall Attrition

G2M2 Attrition

Pulse/Tower Watson Score

Development Plan

Develop second line of resource

Cost

Work within the allocated budget, amount saved from last year budget.

• *Desired qualifications and experience:**

Bachelor’s degree in Business Administration, Information Technology. Preferably with a professional qualification.

Knowledge of Life Insurance domain also have knowledge on audit compliance guideline, preferred.

Must have knowledge of Ingenium is experience in systems analysis, or a related field.

Must have a minimum of 7\- 15 years in Insurance.

Strong analytical and problem\-solving skills

Excellent communication skills to work effectively with technical teams and business stakeholders.

Knowledge of software development lifecycle (SDLC) and agile methodologies is a plus.

FOR LATERAL MOVEMENT,

Candidates who have a performance rating of G2V2 have completed 12 months in the current role

Candidates who have a performance rating of G3V3 have completed 18 months in the current role