Senior Manager - Technical Program Management

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Job Category

Program \& Project Management

Job Details

• *About Salesforce**

Salesforce is the \#1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level\-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As a Technical Program Manager (TPM) in the TOPS (Trust, Ops, Performance, Scalability) team, you will be responsible for overseeing and executing the operational framework for cloud infrastructure, performance engineering, and scalability programs across Sales Cloud, Service Cloud, and the broader Salesforce platform. Your role involves orchestrating and driving the implementation of strategic initiatives such as Hyperforce (AWS/GCP) deployments, performance optimization programs, and cross\-cloud technical programs. Collaborating closely with product and engineering leaders, you'll manage programs and releases that directly impact customer trust, platform reliability, and system scalability. Effective communication with the Executive Leadership team and various stakeholders is essential. You'll display professionalism, independent judgment, and ownership of risk management and decision\-making.

• *Your Impact**

• Execute the established operating model, ensuring consensus on program scope, release planning, vision, and business objectives. Structure programs and garner cross\-functional support across infrastructure, platform, and product engineering teams.
• Lead program core team meetings, engaging key stakeholders to make critical decisions, overcome obstacles, and address program\-related challenges. Drive the achievement of business goals and the realization of strategic program vision for cloud infrastructure and performance engineering initiatives.
• Foster strong partnerships with vital functional stakeholders, centering on business objectives. Act as a reliable partner and advisor to senior leadership (VPs and Directors), ensuring program success across Trust, Ops, Performance, and Scalability domains.
• Collaborate with cross\-functional colleagues to facilitate alignment on cloud migrations (Hyperforce), performance testing, scalability improvements, addressing immediate release issues, dependencies, team status, production concerns, observability/telemetry, and milestones.
• Maintain ongoing visibility into program status, offering consistent status updates on issues, risks, metrics, KPIs, and performance indicators to stakeholders, team members, and interested parties. Define and instrument telemetry to close the loop on program outcomes.
• Manage dependencies among programs and features across multiple teams, functions, and stakeholders spanning Sales Cloud, Service Cloud, Infrastructure, and Platform engineering orgs, ensuring seamless coordination.
• Proactively identify and eliminate impediments with a strong sense of urgency that hinder project teams from meeting project objectives. Surface systemic and tactical challenges and suggest positive change.

• *Minimum Requirements**

• Possess a minimum of 10\+ years of recent professional experience in leading extensive enterprise programs, with preference for cloud infrastructure, performance engineering, or platform scalability programs.
• Demonstrate hands\-on experience with cloud infrastructure programs preferably on large\-scale cloud migration/deployment initiatives.
• Exhibit an infrastructure TPM archetype: deep understanding of distributed systems, multi\-tenant architectures, performance bottlenecks, scalability patterns, and technical trade\-offs.
• Showcase strong aptitude in executive communication and presentation skills, with credibility when working with VPs and senior engineering leaders.
• Display AI\-native mindset: actively uses AI tools (Claude, Cursor, Copilot, etc.) for program execution, documentation, analysis, and automation. Comfortable exploring AI/Agentforce\-driven workflows.
• Demonstrate data fluency: can pull own queries, define KPIs, instrument telemetry, build dashboards, and close the loop with data\-driven insights. Does not rely solely on others for data collection.
• Exhibit excellent analytical and problem\-solving abilities, underscored by a history of hands\-on, detail\-focused work in technically complex domains.
• Display profound familiarity with the software development lifecycle, CI/CD pipelines, feature flags, multi\-substrate deployments, and performance/regression testing strategies, adeptly adapting and applying this knowledge in a dynamic environment using agile methodologies.
• Establish credibility and rapport with senior executives, technical experts, and non\-technical team members alike. Comfortable influencing without authority at both process and tactical levels.

• *Preferred Qualifications**

• Experience with Salesforce Hyperforce, multi\-cloud deployments (AWS/GCP), or large\-scale SaaS platform migrations.
• Background in performance engineering: load testing, performance regression analysis, bottleneck identification, optimization strategies.
• Experience managing programs under ambiguity with shifting priorities, providing recommendations to leadership on prioritization.
• Active contributor to TPM community: onboarding, recruiting, knowledge sharing, mentoring.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best* , and our AI agents accelerate your impact so you can *do your best* . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

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