Senior Mgr, Professional Services Consulting

Job Description **Position :** Senior Delivery Manager – ACS Consulting **Business Unit:** ACS Consulting GDC **Location:** Bangalore Our company We’re changing the world. How? We give people the tools to bring their ideas to life and build content that makes life more fun and work more significant. We give businesses and organizations the power to truly engage their customers. Adobe is behind the gorgeously crafted content that streams across your laptop, TV, phone, and tablet every day—and we’re the ones who harness the extensive power of big data to help companies move from data to insight and insight to action by delivering content that people have an appetite for most. We’re a company that encourages leadership. If you’re passionate for leadership, join us. The Challenge Adobe is looking to hire an experienced, consulting\-focused Senior Delivery Manager to join the ACS Consulting GDC team in India, supporting delivery for the Americas Region. In this senior leadership role, you will be responsible for end\-to\-end delivery of complex Adobe consulting engagements across North America, managing cross\-functional teams, and ensuring customer success across the full project lifecycle. You will work closely with Americas\-based clients, solution architects, and engineering teams to translate business requirements into measurable outcomes while driving continuous improvements in delivery quality and efficiency. This role requires flexibility to overlap with Americas time zones and strong cross\-cultural communication skills to effectively partner with geographically distributed stakeholders. What you’ll do * Lead end\-to\-end delivery of Adobe ACS consulting engagements for Americas Region clients, ensuring projects are delivered on time, within scope, and on budget * Serve as the primary delivery point of contact for Americas\-based customers, managing escalations, stakeholder communications, and executive reporting * Manage and mentor a team of project managers, consultants, technical leads and architects based in the GDC, fostering a high\-performance delivery culture aligned with Americas business hours and client expectations * Partner with Sales, Solution Architecture, and Practice leads to scope, estimate, and transition new engagements from pre\-sales into delivery * Drive governance, risk management, and delivery health across a portfolio of concurrent Adobe Experience Cloud projects (AEM, Adobe Commerce, AEP, Analytics, Target, Campaign, Marketo, etc.) * Champion delivery best practices, resource planning, and continuous improvement initiatives within the ACS Consulting GDC team * Collaborate effectively across time zones, ensuring GDC team members are aligned with Americas clients and internal stakeholders What you need to succeed * 15\+ years of overall experience, with at least 5 years in a delivery management or program management role within a professional services or consulting organization * Proven track record of successfully delivering large\-scale Adobe Experience Cloud implementations (AEM, Adobe Commerce, AEP, Analytics, Target, Campaign, or Marketo) for enterprise clients * Strong experience managing offshore delivery teams servicing Americas Region clients, with demonstrated ability to operate across time zones * Solid understanding of project management methodologies (Agile, Scrum, Waterfall, Hybrid) and the ability to tailor delivery frameworks to client needs * Excellent communication and executive stakeholder management skills, with the ability to build trusted relationships with Americas\-based clients and internal leadership Must\-have skills Demonstrated ability to manage delivery P\&L, track budgets, and report on project financials for consulting engagements Experience managing distributed, cross\-functional teams and driving accountability in a GDC/offshore delivery model servicing clients in the Americas Region Strong familiarity with Adobe Experience Cloud products and how they are implemented in enterprise consulting contexts Willingness and ability to work flexible hours to accommodate Americas time zones (EST/PST) from the Bangalore GDC AI\-Driven Delivery – Demonstrated experience leveraging AI and automation tools to enhance delivery outcomes, including the use of AI\-assisted project planning, predictive risk management, intelligent resource optimization, and GenAI\-powered productivity tools across the delivery lifecycle. Ability to champion AI adoption within GDC delivery teams and advise Americas clients on integrating AI capabilities into their consulting engagements Nice to have skills PMP, Prince2, or SAFe certification, or equivalent project/program management credential Prior experience in an Adobe ACS or Managed Services consulting delivery role Exposure to digital marketing strategy, customer experience platforms, and data\-driven personalization technologies Experience working with Americas\-based enterprise clients across industries such as retail, financial services, media, or technology What leading at Adobe means At Adobe, we’re passionate about developing leaders at all levels of the organization from individual contributors to people managers. Anyone who’s considering a career with us should know that we evaluate leadership based on these five capabilities: Demonstrating Strong EQ (Be Aware) – Having a keen sense of self awareness is the foundation of leadership at Adobe. As a leader, we look to you to inspire teams to greatness with empathy and mindfulness of your impact on others from interns to the Board of Directors. And whether you’re in headquarters, New York, London, Tokyo or Bangalore, you’re attuned to emotional, situational and cultural surroundings and adapt your approach accordingly. Selecting Talent (Be a Recruiter) – You’re on top of current and future talent needs as the business evolves because one of your key goals is to build robust teams. You do so by adopting a meticulous approach to hiring outstanding talent and are intentionally inclusive to attract diversity of ideas and experiences. Role Modeling Check\-In (Be a mentor) – annual reviews and rankings is not what Adobe believes in. That’s why, feedback flows continually at Adobe. You’re an inspirational and effective mentor; a leader who discusses expectations, feedback and development regularly with your direct reports. To succeed in this role, you’ll need to address performance gaps early and optimally, and be open to seeking feedback from others to improve your performance and your team's performance Leading Change (Be an Agent of Change) – Change leadership is what you do! You proactively identify opportunities to align team goals with organizational change. You’re great at building support for change because you connect with conviction and you help those around you to see both the rational and mechanics for business changes and how to adapt accordingly Scaling the Business (Be an Owner) – You’re someone who sees and understands the vision…