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Senior Officer, IT User Support
Amneal PharmaceuticalsGJ, IN1d ago
Full-timevia indeed
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Job Description
- *Key Responsibilities**
- Manage and maintain the organization's IT infrastructure, including servers, network systems, end\-user devices, and associated applications.
- Provide troubleshooting and technical support for all IT\-related issues across the organization.
- Install, configure, and maintain computers, laptops, software applications, printers, and peripheral devices.
- Administer user accounts and access management activities, including creation, modification, deactivation, and deletion of user IDs for GxP and non\-GxP computerized systems as per approved procedures.
- Administer, monitor, maintain, and provide technical support for Quality Control Computerized Systems (QCC) and Manufacturing Computerized Systems, ensuring compliance with approved SOPs and applicable regulatory requirements.
- Manage and maintain servers, laboratory systems, instruments, IPCs, SCADA systems, manufacturing systems, access control systems, and other computerized systems as per approved procedures.
- Perform backup and restore activities for computerized systems according to approved schedules and procedures.
- Perform time synchronization activities for GxP computerized systems as per approved schedules.
- Prepare, review, and maintain active user lists and other system administration records as per approved procedures.
- Actively participate in implementation, qualification, enhancement, validation, and maintenance of IT projects and computerized systems.
- Initiate and support Change Controls, Deviations, CAPAs, Risk Assessments, and preparation or revision of SOPs and related documentation.
- Maintain IT asset inventory records and ensure proper identification, labelling, issuance, retrieval, and reconciliation of IT assets.
- Ensure return of all IT assets during employee separation and support clearance processes.
- Troubleshoot and resolve printer\-related issues and provide end\-user support for associated systems.
- Coordinate with cross\-functional departments and external vendors for issue resolution, project execution, and system support activities.
- Manage and maintain CCTV, EPABX, Access Control Systems, and related security systems.
- Generate reports and maintain records related to access control, system administration, backups, and IT operations as required.
- Prepare departmental plans, schedules, training matrices, and cGMP planners as applicable.
- Support training management activities, including training assignment, functional mapping, compliance monitoring, and effectiveness verification.
- Ensure compliance with cGMP, Data Integrity, Information Security, ALCOA\+ principles, and applicable regulatory requirements.
- Maintain accurate, complete, and contemporaneous records of all assigned activities.
- Support internal audits, external audits, customer audits, and regulatory inspections.
- Act as backup for departmental activities and support business continuity requirements.
- Perform any other duties assigned by the Reporting Manager, Department Head, or Management.
- *Education:*** Bachelors Degree (BA/BS) B.Tech \- Required
- Master Degree (MS/MA) M.Tech \- Preferred
- *Experience:*** 1 year or more in 1 \- 4 Years
- *Specialized Knowledge:** **Licenses:**
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Job Overview
- Job type
- Full-time
- Work mode
- On-site
- Location
- Ahmedabad
- Posted
- 1d ago
- Source
- Indeed