Senior Operation Manager - D2C

About Namhya Foods

Namhya Foods is an Ayurveda\-led wellness brand known for its healing teas backed by 80\+ years of Ayurvedic formulation. Featured on Shark Tank India Season 1 and backed by Aman Gupta (boAt). The company was founded by Ridhima Arora in 2019\.

About the Role

Namhya Foods is looking for a dynamic and experienced **Senior Operations Manager** \- **D2C (E\-Commerce manager)** to lead and streamline end\-to\-end **D2C operations**. The ideal candidate should have hands\-on experience in managing e\-commerce operations, warehouse processes, order fulfillment, and cost optimization while taking complete ownership of operational performance. **Warehouse operation are not welcome at all.**

Key Responsibilities

• Manage end\-to\-end **D2C operations** across multiple sales channels.
• Oversee order processing, inventory management, warehousing, and logistics.
• Work extensively on platforms like **EasyCom** and **UniCommerce**.
• Take complete ownership of operational cost centres and drive cost optimization.
• Coordinate with warehouse, customer support, procurement, finance, and marketplace teams.
• Monitor inventory accuracy and ensure timely replenishment.
• Ensure timely dispatch of orders while maintaining high service levels.
• Analyze operational data and prepare **MIS reports** for management.
• Improve operational processes to enhance efficiency and reduce costs.
• Manage third\-party logistics (3PL) partners and ensure **SLA compliance.**
• Handle escalations related to operations and ensure quick resolution.
• **PO \& Vendor updates**
• **Reconciliation**

Required Skills \& Experience

• 8–14 years of experience in **D2C/E\-commerce Operations.**
• Hands\-on experience with **EasyCom**, **UniCommerce**, or similar **OMS/WMS software**.
• Strong understanding of inventory management, warehouse operations, and order fulfillment.
• **Experience in handling operational budgets and cost centres.**
• Excellent analytical, leadership, and problem\-solving skills.
• Strong communication and stakeholder management abilities.
• Proficiency in MS Excel and reporting tools.Preferred Qualifications
• Experience in **FMCG, Food, Consumer Goods, or D2C brands**.
• Familiarity with **marketplace portal** such as **Shopify, Amazon, Flipkart, Blinkit, Zepto.**
• Ability to work in a fast\-paced, high\-growth startup environment.
• Please warehouse operations one don't apply for this role.

Pay: ₹60,000\.00 \- ₹80,000\.00 per month

Work Location: In person