Sr. Specialist \- Application Support N**Ready to turn bold ideas into real\-world impact?**
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry\-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large\-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast\-moving, innovation\-driven environment, love building and deploying cutting\-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Responsibilities: \- Diagnose and resolve complex technical issues related to application software provide timely and effective support to end users facing software problems Collaborate with development teams to implement software fixes and enhancements develop and maintain support documentation and training materials for users Participate in testing and deployment of new software releases identify opportunities for process improvements and automation in support operations.**Qualifications**
Bachelors \- Computer Engineering, Bachelors \- Computer Science, Bachelors \- Information Technology, Masters \- Software Engineering**Certifications**
Dynatrace Certified Associate \- DynatraceDynatrace**Required Skills**
Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, Storytelling**Language**
English**Language Proficiency \-**
Proficient \- C2**Additional Job Location \-**
Regular**Master Skill List \-**
Application Support N**Remote Type \-**
Office**Work Shift \-**
Day Job (India)**Why join Genpact?**
Come join the 140,000\+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
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