Senior Process Associate

• *Job Summary**
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Process corporate and commercial banking servicing requests accurately and within agreed timelines and accuracy. Maintain complete case records, validate customer instructions and coordinate with relationship managers and specialist teams.

• *Key Responsibilities**
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• Log and track requests; identify the correct customer, account, product and servicing route.
• Support new/additional account opening: check documentation, coordinate KYC queries, prepare business banking account opening, Global markets handoffs and verify completion.
• Validate mandates and signatories for corporate and commercial banking account maintenance, address/name changes, closures and electronic\-banking requests.
• Investigate transactions, statements, cheques and unpaid direct debits; process standing\-order requests and payment queries within permissions for current accounts.
• Apply RM\-approved lending amendments; complete four\-eyes and subsequent\-day checks without making credit decisions.
• Match documents to agreements; validate invoices, ID requirements, signed agreement versions and bank details; raise missing\-document queries.
• Maintain audit evidence and secure correspondence; escalate discrepancies, failed verification and overdue dependencies.

What You Need

• Relevant corporate/commercial servicing, lending administration or controlled banking\-processing experience.
• Knowledge of mandates, KYC/beneficial\-ownership documentation, account maintenance and payment investigations.
• Numerical accuracy, document/system reconciliation, clear business writing and practical Excel skills.
• Exposure to UK/European commercial banking operations—including business banking request processing, KYC, and current account opening—is desirable. Experience in loan fulfilment, after\-sales servicing, or an equivalent area would be advantageous.
• Associate: routine cases with guidance; Analyst: independent trained processing; Senior Analyst: complex cases and authorised peer\-review/KT support.
• Degree in Finance, Commerce, Accounting, Business or equivalent relevant experience. Work within approved permissions and protect customer information.

Business Banking Knowledge

• Working knowledge of business current/deposit accounts, mandates, authorised signatories, account opening and maintenance, payments, standing orders and cheque servicing.
• Understand KYC/beneficial\-ownership documentation, RM\-approved lending amendments and document/ID, invoice and bank\-detail validation; recognise approval and escalation boundaries.

• *Skill Requirements**
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Language \& Communication

• Excellent written and verbal English with professional customer\-service etiquette.
• Confidence in dealing with RMs, fulfilment teams and UK/Ireland stakeholders.
• Ability to explain exceptions, documentary gaps and required actions clearly and tactfully.

• *Must Have Skill**
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Lending \- Commercial/ Business Banking \- Processing

• *Good to Have Skill**
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• *Other Requirements**
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