Senior Product Associate

• *JOB DESCRIPTION**

Our team is at the heart of building and improving tooling that supports all aspects of Chase offering including new market expansion. We are looking for solution\-oriented, commercially minded, customer\-focused product managers, used to working in an agile environment who want to be a part of building exceptional user experience within a diverse and inclusive team.

As a Senior Product Associate at JPMorganChase within the International Consumer Bank, you are an integral part of the team that innovates new product offerings and leads the end\-to\-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top\-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross\-functional teams to deliver high\-quality products that exceed customer expectations.

You will lead the development, testing, implementation and maintenance of CRM platform to enable delivery of industry\-leading customer service experience**.**

• *Job responsibilities**

• Define the roadmap and objectives for our customer service operations technology platform
• Take responsibility for the successful delivery of the product, ensuring that it meets the acceptance criteria of your stakeholders
• Partner with the Tech Lead to ensure alignment and feasibility of product, technical vision, and requirements
• Create testing and implementation plans
• Ensure the product meets all legal, regulatory, risk, and control requirements
• Be hands\-on, detail\-oriented, and outcome\-focused as well as a strong team player

• *Required qualifications, capabilities and skills**

• Demonstrate expertise in delivering and scaling customer service operation technology products
• Have experience in a complex software environment with Agile/Scrum development

+ Show strong experience with planning, prioritizing, and maintaining product backlogs

+ Demonstrate strong experience assessing value, developing cases, and prioritizing stories, epics, and themes to ensure work focuses on those with maximum value and is aligned with product strategy

+ Possess expert\-level knowledge in Agile principles, processes, and best practices

+ Exhibit strong experience with hypothesis\-driven development, product experimentation, and product analytics

• Communicate strongly and feel comfortable explaining design, architecture, and roadmap to a wide range of audiences from both technology and business backgrounds

• *Preferred qualifications, capabilities and skills**

• Good understanding of process mapping
• Experience with Customer Relationship Management and Operations or Customer Service
• Knowledge of Salesforce out of the box functionality and tools

• *ABOUT US**