Senior Product Designer (Marketplace/E-commerce)

• *Location: Surat (On\-site preferred) / India Remote**

• *Job Type: Full\-time**

• *Experience Level: 5–8\+ years, marketplace/e\-commerce/fintech**

• *Salary range: CTC ₹ 22 LPA – CTC ₹ 32 LPA (Based on experience and skills)**

• *Performance Variable:** **Up to 20% of base annually**

### **About GEMGEM**

GEMGEM is building a global trust\-first marketplace for buying and selling authenticated fine jewellery. We operate in high\-value transactions where trust, clarity, and user confidence are critical.

This is not a template design job. We are looking for a product thinker who can design complete, pragmatic, implementation\-ready experiences.

### **Core Responsibilities**

• Own end\-to\-end design for key flows: Seller listing, Checkout, Payments, Authentication/Verification, Order tracking, Payout, Returns/Exceptions.

• Translate business goals into user journeys, IA, wireframes, high\-fidelity UI, and interaction specs.

* Produce a complete “dev handoff package” for every feature

+ Responsive layouts (desktop \+ mobile)

+ Loading/empty/error/validation/timeout states

+ Edge cases, constraints, and interaction notes

+ Component variants and clear annotations

• Work with Product/Engineering/QA to prevent ambiguity and reduce rework.

* Use data and user feedback to iterate

+ Funnels, drop\-off points, A/B testing hypotheses

+ Usability tests and rapid validation when needed

• Maintain and evolve the design system (components, tokens, patterns) to speed delivery and consistency.

### **Must\-Have Requirements**

• **5–8\+ years** in product design for marketplace, e\-commerce, fintech, or similarly complex transactional products.

• Strong portfolio showing **shipped work** (not only concepts), ideally including:

+ Checkout/payment flows

+ Form\-heavy submissions (seller onboarding/listing)

+ Trust\-building UX (verification, fraud prevention, high\-value purchases)

• Demonstrated ability to think in **states and edge cases** (not only “happy path” UI).

• Proven track record of producing **implementation\-ready** designs with minimal dev clarification.

• High proficiency in **Figma** (components, variants, auto layout, prototyping).

• Strong product judgement: can prioritise, make trade\-offs, and decide fast.

• Clear communication in English (written \+ verbal), able to defend decisions with logic and evidence.

### **Nice\-to\-Have**

• Experience with luxury goods, resale marketplaces, or trust/authentication workflows.

• Familiarity with CRO, analytics tools (GA/PostHog/Hotjar), and experimentation.

• Ability to mentor junior designers and raise the quality bar.

• Basic understanding of front\-end constraints and implementation realities.

### **What This Role Is NOT**

• Not a purely visual UI role

• Not a task\-execution role

• Not a “developer will ask later” design approach

We are looking for someone who designs with business logic, implementation clarity, and measurable outcomes in mind.

• *What Success Looks Like (First 90 Days)**
• ------------------------------------------

• Ship 2–3 core flows with complete state coverage

• Reduce design\-related dev clarification cycles

• Improve at least one measurable funnel metric

• *Culture**
• ----------

We are direct, pragmatic, and focused on results. No politics. No hierarchy games. We care about work quality and ownership.