Senior Product Manager

• *Company Overview**
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Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee\-first, performance\-based culture and for over 25 years, we have a demonstrated history of supporting category\-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short\-term and long\-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people\-first approach, Milestone continues to deliver industry\-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

• *Job Overview**
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Senior Product Manager, Data Platform

About the role

We’re looking for a Senior Product Manager to lead our consumer data platform. We have a modern cloud lakehouse in place and are now building the consumer data foundation on top of it: a canonical data model, a consumer data warehouse, and one trusted source of data for analytics, data science, risk and finance teams.

You’ll own the roadmap from the start. You’ll decide which use cases to deliver first, define how core consumer entities are modeled, and make sure each new use case builds on shared data instead of one\-off pipelines. You’ll work closely with data engineering, data architecture, analytics and risk teams.

• This is not a dashboard\-building role. You’ll own the data, definitions and metrics that dashboards, models and reports are built on.*

What you’ll do in your first 12 months

• Build a prioritized backlog of consumer data use cases with analytics, data science, risk and finance, and decide which 3–5 to deliver first.
• Define canonical consumer entities, such as customer, account, transaction, fee, merchant, country and currency, so they mean the same thing across products.
• Decide where products share a common model and where they need their own structures, and document the reasoning.
• Define single, governed definitions for core consumer KPIs such as active customers, revenue per user, lifetime value and churn.
• Write requirements engineers can build from: source\-to\-target mappings, grain, keys, history rules and data\-quality checks.
• Track adoption: which teams have moved to the new models, how much they’re being used, and how many metric discrepancies have been resolved.

Required qualifications

• **Bachelor’s degree in Computer Science or a related technical field, or an MBA, or equivalent practical experience.**
• **6\+ years of product management experience**, including **2\+ years in a data product or risk data role**.
• Experience starting with many competing data requests, choosing the few to build first, defining an MVP, and explaining the trade\-offs to stakeholders.
• Experience working with engineering to deliver a **data lake/lakehouse, data warehouse or shared data model** used by multiple teams.
• Experience bringing together **inconsistent data from multiple source systems** into common entities, keys and definitions.
• **Hands\-on SQL**: you can join across tables, profile data for nulls and duplicates, reconcile counts between systems, and check whether data supports a use case without waiting for an analyst.

Preferred qualifications

• Experience with **consumer payments, digital wallets or fintech**.
• Experience with **payments risk data** such as fraud, account takeover, KYC/AML or transaction monitoring signals.
• Experience with **modern cloud data platforms and tools**, such as Snowflake, Databricks, dbt or major cloud providers’ data services.

• *Compensation**
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Estimated Pay Range

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job\-related knowledge, skills, experience, licenses or certifications, and location.

• *Our Commitment to Diversity \& Inclusion**
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• At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.*

• Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.*

• We welcome the unique background, culture, experiences, knowledge, innovation, self\-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.*