Senior Quality Engineer

Designs comprehensive test plans for a functional area, selecting strategies to address technical unknowns and scalability. Manages test environments, executes validation for critical services, and performs risk\-based regression. Investigates and reports defects, participates in post\-incident reviews, and tracks quality metrics. Collaborates across teams to align test activities and improve tools and processes. Develops automation scripts, executes tests in Continuous Integration/Continuous Delivery (CI/CD) pipelines, and applies quality gate criteria at key checkpoints.

• *Key Responsibilities**

• *Test Design and Strategy:**\- Designs comprehensive test plans that align with quality goals of the function and product vision.

\- Chooses strategies based on behavior to inform architecture and tooling initiatives.

\- Evaluates coverage to account for technical unknowns and scalability across systems within own functional test area.

• *Test Execution:**\- Manages test environments and ensures adequate data for testing.

\- Executes validation tasks for critical service areas by following test plans, identifying defects, and escalating risks to support prioritization and service quality.

\- Follows documentation for failures across components, working with others to implement corrections where needed.

\- Performs risk\-based regression to balance speed, risk, and automation coverage across products or services.

• *Defect Tracking and Management:**\- Reproduces, diagnoses, and collaborates on customer\-reported issues, ensuring timely resolution.

\- Investigates and escalates defects across features.

\- Owns reporting on test progress/defects, working with engineering to address root causes.

\- Contributes to post\-incident (post\-mortem) reviews by gathering relevant data, documenting observations, and assisting in the identification of root causes; supports the drafting of findings and preventative actions for leadership review.

\- Leads triage for components on root cause analysis to uncover recurring quality issues and drive improvements.

• *Collaboration and Communication:**\- Assists with cross\-functional quality initiatives by tracking test coverage against feature delivery, surfacing test concerns, and supporting coordination with partner teams on test activities.

\- Works with cross\-functional development team members to align on areas for testing.

\- Influences the design and prioritizes testing and tooling.

\- Develops and enhances test management and automation tools to improve automation and test processes.

• *Continuous Improvement:**\- Follows and applies established processes to improve consistency and reduce friction in engineering workflows within a defined feature or task area.
• *Automation:**\- Participates in quality improvement efforts by sharing observations and documenting test execution gaps within the team.

\- Implements automation scripts by following established patterns to support test coverage within a component or feature.

\- Identifies and reports automation issues by executing tests and escalating failures or gaps to senior team members.

\- Executes automated tests within Continuous Integration/Continuous Delivery (CI/CD) workflows and raise issues related to test failures or integration breaks.

• *Risk Assessment:**\- Identifies quality risks early and collaborates to mitigate them.

\- Applies quality gate criteria on checklist at key software development checkpoints by reviewing test results, static analysis outputs, and defect trends, soliciting approval for completion.

\- Reviews test plans to ensure potential impact areas are accurately identified and addressed by Scrum teams, coordinating across functions to confirm adequate test coverage and risk mitigation.

• *Test Tooling:**\- Develops and enhances test management and automation tools that increase efficiency and scalability.

• *Additional Responsibilities (as needed):****Performance Testing:**\- Tests non\-functional requirements, including single\-user performance, scalability, and responsiveness under dynamic workloads.

\- Engages performance to support load testing, tooling, and system tuning for high\-risk or complex scenarios.

\- Incorporates user experience considerations into performance assessments to ensure acceptable response times and system usability.

• *Core Responsibilities**

• *Planning \& Execution:**\- Independently manages work, monitoring timelines and deliverables to ensure projects or initiatives stay on track and meet requirements.

\- Proactively prioritizes work and adapts to resource or timeline shifts, suggesting adjustments to maintain project efficiency.

• *Collaboration \& Partnership:**\- Collaborates across teams to align on expectations and achieve shared objectives.

\- Builds and maintains a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships.

\- Actively listens to diverse perspectives and asks questions to ensure understanding of others.

• *Problem Solving:**\- Independently identifies and addresses standard and non\-standard issues in accordance with standard practices, escalating more complex issues as appropriate.

\- Analyzes data and/or information from multiple sources to troubleshoot standard and non\-standard errors.

\- Contributes to knowledge sharing and best practices.

• *Continuous Learning:**\- Embraces continuous learning by actively seeking to build knowledge and new skills and/or tools, and staying current with industry trends and best practices.

\- Seeks out and leverages feedback and training to improve skills.

\- Contributes to a culture of continuous learning and knowledge sharing with team members.

• *Continuous Improvement:**\- Develops ideas and recommends updates to increase the efficiency and effectiveness of processes, protocols, and workflows within a team.

\- Seeks input from team members on alternative approaches and methods for improving work.