We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
We are seeking a high\-caliber Senior Salesforce Business Analyst with 7\+ years of experience to play a pivotal role in our enterprise transformation initiatives. In this role, you will bridge the gap between complex business strategies and technical execution, driving large\-scale integrations, mergers and acquisitions (M\&A) programs, and system modernizations.
The ideal candidate possesses deep expertise in the Salesforce ecosystem (including Sales Cloud and modern Agentforce AI capabilities), thrives in Agile environments, and excels at navigating senior stakeholder relationships to deliver robust, scalable solutions.
+ Requirements Gathering: Collaborate with senior business stakeholders and executives to discover, analyze, and document complex business requirements
+ Transformation \& M\&A: Support large\-scale business transformation, systems integration, and M\&A programs, ensuring alignment between business vision and technical execution
+ Consultative Approach: Act as a trusted advisor, translating high\-level business goals into actionable functional and technical specifications
+ Solution Alignment: Leverage deep knowledge of Salesforce Sales Cloud, Agentforce Sales capabilities, and the broader enterprise Salesforce ecosystem to design best\-practice solutions
+ Data \& Migration Management: Perform complex data analysis, field\-level mapping, dependency mapping, and org migration activities across highly integrated, legacy, and target systems
+ System Architecture Advocacy: Ensure that proposed business processes respect Salesforce guardrails, limits, and scalability standards
+ User Story Lifecycle: Author high\-quality, technical user stories complete with clear acceptance criteria (BDD/Gherkin format preferred) and manage them seamlessly within Jira
+ Agile Governance: Champion Agile Scrum methodologies and Application Lifecycle Management (ALM) best practices to ensure smooth deployment pipelines
+ Cross\-Functional Collaboration: Partner closely with Product Owners, Scrum Masters, Developers, and QA teams to ensure clarity of scope and successful sprint deliveries
At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting\-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.
India is a strategic innovation hub for Ciklum, with growing teams in Chennai and Pune leading advancements in EdgeTech, AR/VR, IoT, and beyond. Join us to collaborate on game\-changing solutions and take your career to the next level.
Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.
\#LI\-SP1
REQUIRED SKILLS
Salesforce
JOB INFO
Job Identification
3321
Job Category
Business Analysis
Posting Date
06/01/2026, 08:06 AM
Locations
Chennai
(Hybrid)
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