Senior Service Delivery Manager - AMS

• EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi\-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting\-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.*

We are seeking a **Senior Service Delivery Manager – AMS** to oversee the end\-to\-end delivery of AI\-driven solutions and Application Management Services for enterprise clients. This role ensures high\-quality service, operational excellence and continuous improvement across AI and AMS engagements while acting as the primary point of contact for clients, leading cross\-functional teams and driving strategic initiatives to maximize client satisfaction and business value.

• *Responsibilities**

• Lead and manage the delivery of AMS engagements, ensuring adherence to SLAs, KPIs and contractual obligations
• Oversee the transition, stabilization and ongoing support of AI and AMS solutions, including incident, problem, change and release management
• Collaborate with AI engineering, data science and AMS teams to ensure seamless integration and support of AI\-powered applications
• Develop and maintain strong client relationships, acting as a trusted advisor and escalation point for service issues
• Drive continuous improvement initiatives, leveraging automation, analytics and AI to optimize service delivery and reduce operational costs
• Monitor service performance, prepare executive dashboards and present regular reports to stakeholders
• Manage budgets, resource allocation and vendor relationships for AI and AMS services
• Ensure compliance with security, privacy and regulatory requirements
• Lead and mentor a team of service delivery managers, engineers and support staff
• Participate in pre\-sales activities, solution design and contract negotiations for new AI and AMS opportunities

• *Requirements**

• 15\-18 years of experience in IT service delivery, with significant exposure to AI/ML projects and Application Management Services
• Proven track record managing large\-scale, complex service delivery engagements for enterprise clients
• Understanding of AI technologies, cloud platforms (AWS, Azure, GCP) and AMS best practices (ITIL, DevOps, SRE)
• Familiarity with automation, monitoring and incident management tools
• Excellent client management, communication and stakeholder engagement skills
• Skills in leadership, team management and mentoring
• Bachelor's or Master's degree in Computer Science, Engineering or related field
• ITIL certification or equivalent is preferred

• *Nice to have**

• Exposure to contract management, financial oversight and vendor governance
• Capability to drive innovation and transformation initiatives leveraging AI and automation

• *We offer**

• Opportunity to work on technical challenges that may impact across geographies
• Vast opportunities for self\-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
• Opportunity to share your ideas on international platforms
• Sponsored Tech Talks \& Hackathons
• Unlimited access to LinkedIn learning solutions
• Possibility to relocate to any EPAM office for short and long\-term projects
• Focused individual development
• Benefit package:

+ Health benefits

+ Retirement benefits

+ Paid time off

+ Flexible benefits

• Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)