Senior Service Engineer

• *Qualifications:**

· Graduate or Diploma holder in Electrical, Electronics, Mechanical Engineering, Information Technology, or a related technical discipline.

· Specialized OEM certification in digital imaging equipment or copier repair will be an added advantage.

• *Experience:**

· 4–6 years of core hands\-on experience in the installation, servicing, and repair of multi\-functional printers (MFPs), photocopiers, or heavy\-duty production printing machines.

· Proven experience in technical troubleshooting, handling breakdown calls, and maintaining Annual Maintenance Contracts (AMC).

• *Key Responsibilities:**

· Attend standard printer service calls, emergency breakdown calls, and routine preventative maintenance (PM) requests at client sites.

· Install and configure multi\-function copiers, office systems, and production printers at customer locations.

· Diagnose and troubleshoot complex mechanical, electrical, electronic, and print quality related errors.

· Resolve hardware and software issues, including persistent paper jams, firmware glitches, and system/data configuration errors.

· Conduct product demonstrations and train end\-users/corporate clients on basic machine handling, operation, and self\-care.

· Maintain machine performance and track overall equipment uptime targets across assigned corporate accounts.

· Document and submit accurate service reports, customer visit logs, and machine installation clearance certificates.

· Follow up systematically on Annual Maintenance Contracts (AMCs) and spare parts replacements to maximize account retention.

· Coordinate closely with the internal sales and core technical helpdesk teams to manage customer requirements efficiently.

· Ensure swift closure of pending customer complaints within defined Service Level Agreements (SLAs).

• *Key Competencies:**

· Deep technical knowledge of modern photocopying machines, office printers, interactive boards, and production printers.

· Strong diagnosis skills involving mechanical assemblies, electronic circuit boards, and digital imaging solutions.

· Proficiency in communication with professional email/letter typing skills, and utilizing MS Office (Excel, Word, Outlook) for service reporting.

· Problem\-solving capabilities to handle on\-site customer friction, print quality complaints, and technical escalation systems.

Time management and travel readiness across regional zones to support field engineering service deployments.

Contact Details

Neelam.sarfare@kmi.co.in (Head HR)

9867872112

Pay: ₹45,000\.00 \- ₹60,000\.00 per month

Benefits

• Commuter assistance
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person