Senior Service Engineer (Printers & Office Automation Industry)

• *Qualifications:**

· Graduate or Diploma holder in Electrical, Electronics, Mechanical Engineering, Information Technology, or a related technical discipline.

· Specialized OEM certification in digital imaging equipment or copier repair will be an added advantage.

• *Experience:**

· 4–6 years of core hands\-on experience in the installation, servicing, and repair of multi\-functional printers (MFPs), photocopiers, or heavy\-duty production printing machines.

· Proven experience in technical troubleshooting, handling breakdown calls, and maintaining Annual Maintenance Contracts (AMC).· Attend standard printer service calls, emergency breakdown calls, and routine preventative maintenance (PM) requests at client sites.

· Install and configure multi\-function copiers, office systems, and production printers at customer locations.

· Diagnose and troubleshoot complex mechanical, electrical, electronic, and print quality related errors.

· Resolve hardware and software issues, including persistent paper jams, firmware glitches, and system/data configuration errors.

· Conduct product demonstrations and train end\-users/corporate clients on basic machine handling, operation, and self\-care.

· Maintain machine performance and track overall equipment uptime targets across assigned corporate accounts.

· Document and submit accurate service reports, customer visit logs, and machine installation clearance certificates.

· Follow up systematically on Annual Maintenance Contracts (AMCs) and spare parts replacements to maximize account retention.

· Coordinate closely with the internal sales and core technical helpdesk teams to manage customer requirements efficiently.

· Ensure swift closure of pending customer complaints within defined Service Level Agreements (SLAs).

Pay: ₹45,000\.00 \- ₹60,000\.00 per month

Benefits

• Commuter assistance
• Paid sick time
• Provident Fund

Work Location: In person