- *Job Title: ServiceNow Senior Developer (Strategic Portfolio Management – SPM)**
We are seeking an experienced **Senior ServiceNow Developer – Strategic Portfolio Management (SPM)** to lead the design, development, and implementation of enterprise\-grade SPM solutions on the ServiceNow platform. This role will focus on **Demand Management, Project \& Portfolio Management (PPM), Agile Development, Resource Management, and financial governance**, enabling data\-driven decision\-making and strategic alignment.
The ideal candidate will possess **deep ServiceNow development expertise**, strong understanding of enterprise portfolio and agile operating models, and the ability to create **scalable, future\-ready solutions** that evolve with the organization’s strategic goals.
- *ServiceNow SPM Solution Design \& Delivery**
- Design, develop, and implement **ServiceNow SPM solutions** including Demand, PPM, Agile Development, Resource Management, and Financial Planning.
- Configure and customize ServiceNow SPM modules to support **enterprise portfolio visibility, prioritization, and value realization**.
- Ensure solutions are **scalable, configurable, and aligned with ServiceNow best practices** and roadmap recommendations.
- *Strategic \& Business Engagement**
- Partner with senior business leaders, PMOs, finance, and delivery teams to gather and translate strategic objectives into SPM capabilities.
- Facilitate workshops and stakeholder interviews to uncover pain points, maturity gaps, and opportunities for optimization.
- Act as a **trusted advisor**, bridging strategy, execution, and technology.
- *Automation, Optimization \& Governance**
- Analyze portfolio, demand, and delivery processes to identify opportunities for automation and continuous improvement.
- Drive standardization of intake, prioritization, funding, and execution workflows across the enterprise.
- Establish governance controls and reporting to support **strategic alignment, transparency, and compliance**.
- *Technical Leadership \& Delivery Excellence**
- Develop advanced ServiceNow configurations including **flows, workflows, business rules, UI policies, client/server scripts, and integrations**.
- Provide technical leadership and mentorship to junior developers and ServiceNow administrators.
- Support release planning, upgrades, and platform enhancements with minimal disruption.
- *Testing, Deployment \& Continuous Improvement**
- Lead and support **User Acceptance Testing (UAT)**, ensuring solutions meet business and strategic expectations.
- Monitor production performance and adoption metrics, proactively resolving issues.
- Continuously improve user experience, reporting accuracy, and operational efficiency.
- *Agile \& Delivery Collaboration**
- Collaborate with Agile Release Trains, Product Owners, and Scrum Masters.
- Support Agile and hybrid delivery models within ServiceNow SPM.
- Contribute to roadmap planning and backlog refinement activities.
- *Future Roadmap \& Growth Focus**
This role will play a key role in shaping the **next\-generation SPM roadmap**, including:
- Expansion into **Enterprise Agile Planning (EAP)** and value stream management.
- Integration of **AI\-driven insights** for portfolio prioritization and forecasting.
- Enhanced financial transparency through **investment planning and cost modeling**.
- Deeper integration with **ITSM, ITOM, HRSD, and APM** for end\-to\-end visibility.
- Adoption of **data\-driven KPIs, executive dashboards, and OKR alignment**.
- Continuous alignment with ServiceNow’s evolving SPM product roadmap.
- *Qualifications \& Skills**
- *Experience \& Certifications**
- 6\+ years of experience in **ServiceNow development and implementations**.
- Strong hands\-on experience with **ServiceNow SPM / PPM modules**.
- **ServiceNow Certified System Administrator (CSA)** – Required.
- **ServiceNow Certified Application Developer (CAD)** – Required.
- **Certified Implementation Specialist – SPM/PPM** (preferred).
- ITIL v3/v4, SAFe, or Agile certifications are a plus.
* Advanced knowledge of ServiceNow scripting and configuration
+ Business Rules, Script Includes, Client Scripts
+ UI Policies, Workflows, Flow Designer
+ Performance Analytics and Reporting
+ Integrations and data transformations
- Experience supporting **Agile, Waterfall, and Hybrid delivery models** in ServiceNow.
- *Soft Skills \& Leadership**
- Strong analytical, problem\-solving, and communication skills.
- Proven ability to manage multiple initiatives in a fast\-paced environment.
- Comfortable leading discussions with senior stakeholders and executives.
- Experience facilitating SCRUM ceremonies and portfolio governance forums.
- Lead **enterprise\-level SPM transformations** that drive strategic outcomes.
- Work on cutting\-edge ServiceNow capabilities and future roadmap initiatives.
- Collaborate with a forward\-thinking, high\-impact team.
- Opportunities for continuous learning, leadership growth, and ServiceNow certifications.
- Competitive compensation and comprehensive benefits package.