Senior Software Engineer

JOB DESCRIPTION

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

As a Senior Software Engineer in the Customer Support Technology team at eBay, you will play a pivotal role in building the systems that power world\-class customer service experiences across the globe. You’ll work on platforms that drive intelligent automation, empower agent workflows, and deliver high\-quality support at scale—impacting millions of customers every day.

This position is based in Bengaluru, India, but you'll collaborate actively with teams in North America, Europe, and APAC. Success in this role requires a willingness to work across time zones and occasionally adjust your schedule to support distributed team coordination and decision\-making.

You will contribute as a strong individual contributor, while also mentoring junior engineers and leading technical efforts on key projects within the Customer Support Platform team.

### **Key Responsibilities:**

• Design, develop, and maintain robust backend systems and services using Java, with deep hands\-on expertise in API frameworks such as SOAP, REST, and GraphQL.
• Own the development of scalable APIs, workflow and action frameworks, batch processing systems, and email delivery platforms that drive core customer support functions.
• Collaborate with product managers, architects, and peer engineers to transform business needs into scalable, reliable, and maintainable technical solutions.
• Lead key projects within the team, owning components end\-to\-end—from technical design and implementation to deployment and support.
• Integrate with world\-class customer support platforms ensuring seamless and secure connectivity between internal systems and external services.
• Provide technical mentorship and code reviews to junior engineers, encouraging high coding standards, architectural rigor, and collaborative learning.
• Contribute to a strong DevOps culture, supporting CI/CD automation, observability, and resilient operations for your services.
• Work in an Agile environment, participating in sprint planning, backlog refinement, estimation, and retrospectives.
• Apply hands\-on experience with AI development tools (e.g., smart code generation) to improve efficiency and improve software quality.

### **What will you bring?**

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
• 8\+ years of professional software development experience, with a focus on Java\-based backend systems in large\-scale, distributed environments.
• Deep expertise in API development using SOAP, REST, and GraphQL.
• Experience building and operating systems that support high availability, resilience, and performance under scale.
• Familiarity with customer support technologies and integrations with External platforms like Salesforce, or Genesys is a strong advantage.
• Strong understanding of Agile development practices and modern DevOps principles, including CI/CD, containerization (Docker/Kubernetes), and observability tools.
• Practical experience with AI\-assisted development tools, and a proactive approach to adopting and applying intelligent solutions that \*\*boost\*\* engineering speed and software reliability.
• Excellent debugging, problem\-solving, and analytical skills.
• Strong written and verbal communication skills, with a collaborative approach and the ability to mentor peers and lead by example.
• Flexibility and openness to collaborate across global time zones, with occasional schedule adjustments to support international team coordination.

• *Additional Details**

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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