Senior Specialist - Architecture

• *Role description**

Job Summary

We are seeking an experienced ServiceNow Developer with 8\-12 years of handson experience in designing developing implementing and maintaining ServiceNow solutions.

The ideal candidate will have expertise in ServiceNow platform customization workflow automation integrations ITSM processes and application development to support enterprise digital transformation initiatives

Key Responsibilities

Design develop configure and customize ServiceNow applications and modules

Implement and support ServiceNow ITSM ITOM ITAM HRSD CSM and Service Portal solutions

Develop business rules client scripts UI policies UI actions workflow flows and catalog items

Build and maintain custom applications using ServiceNow App Engine

Create and optimize Service Catalogs Knowledge Management Incident Problem Change and Request Management processes

Develop integrations with thirdparty applications using REST SOAP APIs MID Server and Integration Hub

Design and implement automated workflows using Flow Designer and ServiceNow Orchestration

Troubleshoot platform issues conduct root cause analysis and provide performance improvements

Collaborate with business stakeholders architects and crossfunctional teams to gather and translate requirements into technical solutions

Participate in platform upgrades patch management code reviews and release deployments

Follow ServiceNow development best practices and governance standards

Required Skills

5 years of ServiceNow development experience

Strong expertise in

oServiceNow ITSM

oService Catalog

oFlow Designer

oIntegration Hub

oService Portal

oCMDB

oDiscovery

oApp Engine Studio

Handson experience with JavaScript Glide APIs AJAX HTML CSS and AngularJS

Experience developing RESTSOAP web service integrations

Strong understanding of Incident Problem Change Asset and Configuration Management processes

Experience with ServiceNow ACLs access controls scoped applications and security configurations

Knowledge of AgileScrum development methodologies

Preferred Skills

Experience with ITOM HRSD CSM SecOps GRC or SPM modules

Exposure to cloud platforms such as Azure AWS or GCP

Experience with CICD pipelines and DevOps practices

Knowledge of performance analytics and reporting

• *Skills** **Mandatory Skills :** ServiceNow CMDB, ServiceNow ConnectedOps, ServiceNow CSM, ServiceNow DevOps, ServiceNow ITOM\-Governance

• *About LTM**

LTM is an AI\-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen \& Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert \- https://www.ltm.com/careers/recruitment\-fraud\-alert