Senior Specialist - HR Technology & AI Solutions

Job ID

64376

Category

Human Resources

Location

Chennai, India

Work Type

Hybrid

In this role, you will drive the implementation of AI and CRM technologies across HR, leveraging Microsoft Dynamics 365 and the Power Platform. You will act as a technical bridge between HR stakeholders and IT, ensuring scalable, compliant, and user‑centric solutions that support the full employee lifecycle.* Design and manage autonomous AI‑enabled workflows to enhance HR self‑service and employee experience

• Build and deploy AI models using Microsoft Power Platform (including AI Builder) for document processing, data extraction, and analytics
• Lead the implementation and optimisation of Microsoft Dynamics 365 to support HR CRM use cases
• Maintain CRM governance, security controls, and compliance with global data privacy regulations
• Manage omnichannel HR support capabilities (chat, call, case management) within CRM
• Own system documentation including architecture, workflows, integrations, and configuration changes
• Partner with HR, IT, and vendors to translate business needs into technical solutions
• Support UAT, production releases, and post‑implementation optimisation
• Analyse system performance and user feedback to continuously improve HR technology platforms
• Identify opportunities for digital transformation across HR processes and HCM integrations

• *Required*** Bachelor’s degree in Information Technology, Human Resources, Business Administration, or related field
• 8\+ years of experience in HR Technology, HRIS, or CRM‑based platforms
• Strong experience with Microsoft Dynamics 365 and Power Platform
• Proven experience in CRM governance, release management, and configuration management
• Solid understanding of core HR processes and global HCM modules
• Strong analytical, problem‑solving, and stakeholder communication skills

• *Preferred*** Experience implementing AI‑driven solutions within HR or CRM environments
• Exposure to autonomous workflow automation and advanced AI use cases
• Project management experience delivering complex enterprise solutions
• Ability to work independently in a fast‑paced, matrixed environment