Senior Specialist, Technical Product Management

Job Description **The Opportunity** Based in Hyderabad, join a global healthcare biopharma company and be part of a 130\- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. Be part of an organization driven by digital technology and data\-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision\-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats. Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy. A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well\-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers. **Role Overview** We are looking for a highly motivated and detail\-oriented Senior Specialist in Technical Product Management to join our Digital Supply Chain team. This role focuses on strengthening our technical capabilities by streamlining processes and advancing technology maturity, with a particular emphasis on building a stable, high\-performing, and resilient technology platform that enables digital supply chain innovation. The ideal candidate brings a strong technical foundation, sharp analytical skills, and a passion for digital product management. **Platform Product Management** * Ability to define and execute a **platform vision and roadmap** that enables multiple products and teams * Skilled at balancing **innovation delivery, platform stability, and technical debt management** * Experience treating internal teams as customers, with a focus on **developer experience, self\-service capabilities, and adoption** **Operational Excellence \& Reliability** * Working knowledge of **DevOps and Site Reliability Engineering (SRE)** principles, including monitoring, incident management, and uptime management * Experience in establishing and tracking **platform health metrics**, SLAs, and performance indicators * Strong problem\-solving skills with experience leading root\-cause analysis and continuous improvement efforts **Data, Metrics \& Analytics** * Data\-driven approach to decision\-making using telemetry, usage data, and platform performance metrics * Ability to define KPIs that measure **platform maturity, adoption, reliability, and value realization** * Comfort working with data, logs, and observability tools to assess platform health **Cross‑Functional Collaboration \& Stakeholder Management** * Strong communication skills with the ability to influence **engineering, operations, security, and business stakeholders** * Experience managing competing priorities across multiple teams and initiatives * Ability to clearly communicate complex technical concepts to non\-technical audiences **Process, Governance \& Standards** * Experience establishing **platform standards, reusable patterns, and guardrails** that promote consistency without slowing innovation * Continuous improvement mindset focused on operational efficiency and scale **Technology Lifecycle \& Maturity Management** * Experience managing **platform lifecycle**, including versioning, deprecation, backward compatibility, and modernization **Change Management \& Enablement** * Experience driving platform adoption through **clear communication, documentation, and enablement** * Ability to lead change initiatives across teams and help users transition to new capabilities * Customer\-centric mindset focused on trust, reliability, and ease of use **Experiences \& Ways of Working:** * Experience in digital process design – Technical process \& business process. * Critical thinkers who can effectively balance the needs of stakeholders and users. Embraces new ideas and evidence and fosters a collaborative atmosphere. * Able to adapt to rapidly changing technology and apply it to business needs. * Adept at managing diverse relationships across expertise, geography, and culture, regardless of organizational hierarchy. * Open and receptive to listening. Asks thoughtful questions. Curious and persistent. Able to discern pain points and simplify complex problems. **Responsibilities** * Prioritizes product requirements, develops product roadmaps and owns the product backlog. Analyses market and/or user research, feedback, expert opinion and usage data to understand needs and opportunities. Facilitates uptake of products by developing content, supporting and evaluating campaigns, and monitoring product performance. Rolls out product trials and product launches. * Defines and manages scoping, requirements definition and prioritization activities for changes. Provides constructive challenge to stakeholders as required. Reviews requirements for errors and omissions. Prioritizes requirements and documents traceability to source. Provides input to the requirements baseline. Investigates, manages and applies authorized requests for changes to base\-line requirements. * Stakeholder Relationships: Deals with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information. Implements stakeholder engagement/communications plan. Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management. Helps develop and enhance customer and stakeholder relationships. * User Experience Analysis: Selects appropriate techniques and tools to develop user stories and elicit user experience requirements in complex situations. Identifies and describes the design goals for systems, products, services and devices. Identifies the roles of affected stakeholder groups. Resolves potential conflicts between differing user requirements. Specifies measurable criteria for the required usability and accessibility of systems, products, services and devices. * Collaboration: Collaborate with cross\-functional teams to define and execute product strategies that align with business goals and enhance the risk ecosystem. Analyze existing processes and workflows to identify areas for improvement, ensuring efficiency and effectiveness in product delivery. Work closely with stakeholders, including business leaders, technical teams, and end\-users, to gather requirements and translate them into actionable product features. * Value Realization: Collaborate with the Product Manager, Technical Product Manager, and stakeholders to implement new products/projects, ensuring adherence to project objectives/timelines and maximizing adoption/value creation. * Participate in the design and architecture of the systems, ensuring scalability, performance, and security. Create and maintain technical documentation, including system designs, requirements specifications,…