Required Skills

apici/cdgitjavajenkinsnode.jsrest

Job Description

Senior Support Lead

Noida, Uttar Pradesh

*Job Summary**
--------------

To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues.

*Key Responsibilities**
-----------------------

1\. To act as a point of escalation for complex and high\-priority customer issues, ensuring timely resolution.

2\. To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects.

3\. To collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design, and ensure alignment with customer needs.

4\. To provide technical assistance to the team members in resolving customer issues.

5\. To drive continuous improvement initiatives for support processes, workflows and Identify opportunities for innovation, automation, and efficiency enhancements.

*Skill Requirements**
---------------------

Key Responsibilities

1\. Architecture \& Solution Design

Define end\-to\-end architecture for SAP BTP\-based solutions.

Design scalable, secure, and high\-performance architectures across

SAP S/4HANA (on\-premise / cloud)

Non\-SAP systems

Third\-party applications

Create architecture blueprints, HLD/LLD, and governance frameworks.

2\. SAP BTP Core Services

Lead implementation and governance of

Integration Suite (CI, API Mgmt, Event Mesh, Open Connectors)

Extension Suite (CAP, Kyma, Cloud Foundry)

SAP Build (Apps, Process Automation, Work Zone)

Design side\-by\-side extensions for S/4HANA.

3\. Integration \& Middleware

Architect and implement integration scenarios

SOAP / REST / OData APIs

IDoc, RFC\-based integrations

Event\-driven architectures

Lead migration from

SAP PI/PO BTP Integration Suite

Ensure reusability, scalability, and security in integrations.

4\. API \& Event Management

Design and govern APIs using

SAP API Management

Implement event\-driven solutions using

SAP Event Mesh

Define API lifecycle, throttling, versioning, and security policies.

5\. Extension Development

Guide development using

CAP (Node.js / Java)

SAP Fiori / UI5

Build extensions for

S/4HANA (side\-by\-side model)

Custom business applications on BTP

6\. Security \& Identity

Design identity and access architecture using

SAP IAS / IPS / IAG

OAuth2, SAML, JWT

Implement secure integrations and authentication mechanisms.

7\. Data \& Analytics

Work with

SAP HANA Cloud

SAP Datasphere

SAP Analytics Cloud (SAC)

Design data pipelines and real\-time data replication scenarios.

8\. DevOps \& Governance

Define CI/CD pipelines for BTP deployments.

Use tools like

Git, Jenkins, Transport Management System (TMS)

Ensure compliance with

Security policies

Naming standards

Governance frameworks

9\. Performance Optimization \& Monitoring

Monitor integrations using

SAP Cloud ALM / Solution Manager

Optimize performance and troubleshoot issues.

Ensure high availability and disaster recovery readiness.

Required Skills \& Qualifications

Core Expertise

Strong hands\-on experience in

SAP BTP (Integration \+ Extension Suite)

SAP S/4HANA integration architecture

Deep knowledge of

Hybrid integration scenarios

Cloud\-native application design

Technical Skills

Expertise in

Cloud Integration (CI)

API Management

Event Mesh