Senior Systems Engineer - Configuration Manager

Job Title: Configuration Manager

Job Title: Configuration Manager

Position: Senior System Engineer

Experience: 5 to 7 Years

Category: Senior System Engineer

Shift: US Shift Time

Main location: India, Karnataka, Bangalore

Employment Type: Full Time

Role Summary

The Configuration Manager is responsible for establishing, maintaining, and governing the Configuration Management practice to ensure accurate, reliable, and auditable Configuration Item (CI) data across the organization. The role ensures the integrity of the CMDB, supports ITSM processes, and enables effective impact analysis, risk management, and decision\-making.

Key Responsibilities

Configuration Management Governance

. Own and manage the Configuration Management process aligned to ITIL best practices

. Define CMDB policies, standards, procedures, and operating models

. Ensure CI lifecycle management from onboarding to retirement

. Drive audits, reconciliations, and compliance activities

CMDB \& Tool Management

. Manage and govern the CMDB (ServiceNow tool)

. Define CI classes, attributes, relationships, and naming conventions

. Ensure data accuracy, completeness, and consistency across sources

. Oversee discovery tools and integrations feeding the CMDB

Data Quality \& Assurance

. Establish CMDB health KPIs (accuracy, completeness, compliance)

. Perform regular audits and corrective actions

. Identify data gaps and work with resolver teams to remediate issues

. Manage exceptions and risk acceptance where required

Process Integration

. Integrate Configuration Management with: Incident Management (impact analysis) Change Management (risk assessment) Problem Management (root cause analysis) Asset Management \& Release Management

. Ensure CI data supports operational and business decision\-making

Stakeholder \& Vendor Management

. Act as the primary CMDB/Configuration Management SME

. Collaborate with infrastructure, application, security, and service teams

. Coordinate with vendors and tool providers for enhancements and fixes

. Provide executive\-level reporting and insights

Reporting \& Continuous Improvement

. Build dashboards and reports (Power BI / ServiceNow) on CMDB health

. Identify automation opportunities and process improvements

. Drive maturity improvements using ITIL maturity models

. Support audits, regulatory, and compliance requirements

• *Your future duties and responsibilities**

Must Have skills

. Strong experience in ITIL Configuration Management

. Hands\-on experience with ServiceNow CMDB (preferred) or equivalent

. Deep understanding of CI lifecycle, relationships, and dependencies

. Experience integrating discovery tools and data sources

. Strong analytical, documentation, and governance skills

Good To have

. ITIL v4 certification (mandatory in some organizations)

. Experience with Power BI or reporting tools

. Knowledge of Software Asset Management (SAM) \& IT Asset Management (ITAM)

. Experience in large, global delivery environments

. Audit, compliance, or regulated industry exposure

Key Competencies

. Stakeholder management \& communication

. Process ownership and governance mindset

. Attention to detail and data quality focus

. Problem\-solving and continuous improvement

. Ability to influence without authority

Success Metrics

. CMDB accuracy and completeness above defined thresholds

. Reduction in failed changes due to poor CI data

. Improved incident resolution through better impact analysis

. Audit compliance with minimal findings

• *Required qualifications to be successful in this role**

• *Together, as owners, let’s turn meaningful insights into action.**

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well\-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.