SeniorAdministrator \- Sailpoint IIQ, Java, SailPoint FAM
Lucknow, Uttar Pradesh
The Sr Administrator in Support \& Operations is pivotal in delivering advanced technical support and operational excellence. This role focuses on troubleshooting, root cause analysis, and implementing effective solutions to ensure customer satisfaction and a robust security posture. By leveraging expertise in SAILPOINT IIQ and Java Development, the administrator enhances service quality and operational efficiency.
The SailPoint IIQ \& UAM resource will support Identity Governance and Administration operations within a managed services environment. The role focuses on user access management, SailPoint IIQ platform support, and joiner\-mover\-leaver lifecycle management while ensuring SLA adherence and compliance with identity governance standards.
Hands\-on experience with SailPoint IdentityIQ (IIQ) • Strong knowledge of User Access Management processes • Experience with JML lifecycle and access certifications • Understanding of identity governance concepts • Familiarity with ITSM tools (ServiceNow preferred)
5–9 years in IAM/IGA roles with at least 3–5 years in SailPoint IIQ operations Key KPIs • SLA adherence for user provisioning and requests • Timely execution of JML lifecycle processes • Accuracy of access provisioning • Completion of access reviews within timelines • Reduction in identity\-related incidents
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