Service And Operations - EV /Battery swapping

greencloverDL, IN1d ago

Full-timevia indeed

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Job Description

*Key Responsibilities**

Take ownership of service operations for Yuma’s battery swapping stations, charging systems, and associated infrastructure across locations in North India.
Lead and manage technicians and field service teams to ensure timely and effective resolution of equipment issues.
Plan and monitor preventive and corrective maintenance activities to ensure high equipment availability and uptime.
Diagnose and resolve electrical, electronic, mechanical, charging, communication, and system\-level issues affecting station performance.
Monitor breakdowns and service requests and ensure timely resolution as per defined SLAs and TATs.
Identify recurring and critical equipment failures, conduct Root Cause Analysis (RCA), and implement corrective actions to prevent repeat issues.
Work closely with Engineering, Operations, Product, Quality, and other teams to resolve technical issues and improve equipment performance.
Review service and equipment data to identify failure trends, recurring issues, and areas for improvement.
Drive initiatives to reduce equipment downtime, repair time, repeat failures, and maintenance\-related costs.
Ensure proper installation, servicing, troubleshooting, and maintenance of charging and battery\-swapping infrastructure.
Develop and maintain service procedures, Standard Operating Procedures (SOPs), troubleshooting guides, and preventive maintenance schedules.
Ensure availability and effective use of critical spare parts, tools, and resources required for field service operations.
Track key service metrics such as equipment uptime, Mean Time to Repair, Mean Time between Failures, SLA adherence, breakdown frequency, first\-time resolution, and repeat failure rate.
Lead, train, coach, and develop technicians and field service teams to improve technical capability, productivity, and service quality.
Ensure technicians follow required safety practices, service procedures, and company standards while carrying out field activities.
Take ownership of critical field issues and provide timely technical direction and support to service teams for faster resolution