Service Delivery Director

• *Job Summary**
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Role Summary HCLTech is looking for an Engineering Mindset Leader to drive Application Development and Transformation\-led delivery for the Informa account. This role owns engineering culture, technical governance, and delivery quality across a portfolio that spans multiple Informa business divisions — bringing engineering consistency and rigor to a technology landscape shaped by years of organic growth and acquisition, while partnering closely with Informa's technology and transformation leadership. Account Context — Informa The Informa account comprises multiple business divisions built through organic growth and acquisition, each carrying distinct technology stacks that support subscription content, B2B data products, business intelligence, and large\-scale events/exhibitions platforms. The AD/Transformation portfolio is centered on platform rationalization, cloud migration, and building reusable engineering frameworks and accelerators that bring consistency, security, and efficiency across an inherently heterogeneous technology estate. Key Responsibilities Engineering Mindset \& Culture Champion a quality\-first, automation\-first engineering culture across pods working on different Informa business units. Institutionalize consistent coding, review, and design standards despite a heterogeneous, multi\-stack estate. Drive DevSecOps adoption — CI/CD, infrastructure\-as\-code, automated testing, and shift\-left security — as a common baseline across divisions. Instill a data\- and platform\-first engineering discipline suited to subscription, content, and B2B SaaS products. Delivery Leadership \& Technical Governance Own end\-to\-end technical delivery for Informa's AD/Transformation workstreams across multiple business divisions. Set up architecture governance — design reviews, standards, and NFR sign\-off — that scales across diverse tech stacks. Drive platform rationalization and cloud migration, reducing technology sprawl from prior acquisitions. Build reusable engineering frameworks and accelerators applicable across business units. Track and report engineering health metrics (velocity, defect leakage, deployment frequency, MTTR) to account leadership. Client \& Stakeholder Engagement Act as the primary engineering counterpart to Informa's technology and transformation leadership. Translate divisional transformation priorities into a coherent, account\-wide engineering roadmap. Represent HCLTech in technical governance forums, steering committees, and architecture councils. Build trusted\-advisor relationships that expand HCLTech's engineering footprint across Informa's divisions. Lead delivery from an offshore location, ensuring seamless collaboration with onshore/client stakeholders through structured governance, overlap hours, and communication cadences. Team Building, Coaching \& Talent Build, mentor, and retain engineering pods aligned to each supported business division. Define skilling plans and technical career paths across a broad, multi\-technology environment. Foster ownership, continuous learning, and engineering craftsmanship across distributed teams. Innovation \& Continuous Improvement Drive adoption of platform engineering, data engineering, and GenAI\-assisted SDLC practices. Lead pilots for tooling and accelerators that support M\&A\-driven platform integration. Contribute learnings back into HCLTech's engineering Centre of Excellence. Required Skills \& Experience 16–20 years in IT with substantial experience in Application Development / Digital Transformation delivery. Proven track record leading engineering teams of 20\+ engineers across multiple concurrent workstreams. Strong hands\-on engineering background across modern web/backend stacks (Java, .NET, Node.js, or similar). Deep expertise in cloud platforms (AWS/Azure), microservices architecture, and containerization (Docker/Kubernetes). Experience integrating or rationalizing diverse technology stacks, ideally following M\&A activity. Working knowledge of data

• *Key Responsibilities**
• -----------------------

Role Summary HCLTech is looking for an Engineering Mindset Leader to drive Application Development and Transformation\-led delivery for the Informa account. This role owns engineering culture, technical governance, and delivery quality across a portfolio that spans multiple Informa business divisions — bringing engineering consistency and rigor to a technology landscape shaped by years of organic growth and acquisition, while partnering closely with Informa's technology and transformation leadership. Account Context — Informa The Informa account comprises multiple business divisions built through organic growth and acquisition, each carrying distinct technology stacks that support subscription content, B2B data products, business intelligence, and large\-scale events/exhibitions platforms. The AD/Transformation portfolio is centered on platform rationalization, cloud migration, and building reusable engineering frameworks and accelerators that bring consistency, security, and efficiency across an inherently heterogeneous technology estate. Key Responsibilities Engineering Mindset \& Culture Champion a quality\-first, automation\-first engineering culture across pods working on different Informa business units. Institutionalize consistent coding, review, and design standards despite a heterogeneous, multi\-stack estate. Drive DevSecOps adoption — CI/CD, infrastructure\-as\-code, automated testing, and shift\-left security — as a common baseline across divisions. Instill a data\- and platform\-first engineering discipline suited to subscription, content, and B2B SaaS products. Delivery Leadership \& Technical Governance Own end\-to\-end technical delivery for Informa's AD/Transformation workstreams across multiple business divisions. Set up architecture governance — design reviews, standards, and NFR sign\-off — that scales across diverse tech stacks. Drive platform rationalization and cloud migration, reducing technology sprawl from prior acquisitions. Build reusable engineering frameworks and accelerators applicable across business units. Track and report engineering health metrics (velocity, defect leakage, deployment frequency, MTTR) to account leadership. Client \& Stakeholder Engagement Act as the primary engineering counterpart to Informa's technology and transformation leadership. Translate divisional transformation priorities into a coherent, account\-wide engineering roadmap. Represent HCLTech in technical governance forums, steering committees, and architecture councils. Build trusted\-advisor relationships that expand HCLTech's engineering footprint across Informa's divisions. Lead delivery from an offshore location, ensuring seamless collaboration with onshore/client stakeholders through structured governance, overlap hours, and communication cadences. Team Building, Coaching \& Talent Build, mentor, and retain engineering pods aligned to each supported business division. Define skilling plans and technical career paths across a broad, multi\-technology environment. Foster ownership, continuous learning, and engineering craftsmanship across distributed teams. Innovation \& Continuous Improvement Drive adoption of platform engineering, data engineering, and GenAI\-assisted SDLC practices. Lead pilots for tooling and accelerators that support M\&A\-driven platform integration. Contribute learnings back into HCLTech's engineering Centre of Excellence. Required Skills \& Experience 16–20 years in IT with substantial experience in Application Development / Digital Transformation delivery. Proven track record leading engineering teams of 20\+ engineers across multiple concurrent workstreams. Strong hands\-on engineering background across modern web/backend stacks (Java, .NET, Node.js, or similar). Deep expertise in cloud platforms (AWS/Azure), microservices architecture, and containerization (Docker/Kubernetes). Experience integrating or rationalizing diverse technology stacks, ideally following M\&A activity. Working knowledge of data

• *Skill Requirements**
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Role Summary HCLTech is looking for an Engineering Mindset Leader to drive Application Development and Transformation\-led delivery for the Informa account. This role owns engineering culture, technical governance, and delivery quality across a portfolio that spans multiple Informa business divisions — bringing engineering consistency and rigor to a technology landscape shaped by years of organic growth and acquisition, while partnering closely with Informa's technology and transformation leadership. Account Context — Informa The Informa account comprises multiple business divisions built through organic growth and acquisition, each carrying distinct technology stacks that support subscription content, B2B data products, business intelligence, and large\-scale events/exhibitions platforms. The AD/Transformation portfolio is centered on platform rationalization, cloud migration, and building reusable engineering frameworks and accelerators that bring consistency, security, and efficiency across an inherently heterogeneous technology estate. Key Responsibilities Engineering Mindset \& Culture Champion a quality\-first, automation\-first engineering culture across pods working on different Informa business units. Institutionalize consistent coding, review, and design standards despite a heterogeneous, multi\-stack estate. Drive DevSecOps adoption — CI/CD, infrastructure\-as\-code, automated testing, and shift\-left security — as a common baseline across divisions. Instill a data\- and platform\-first engineering discipline suited to subscription, content, and B2B SaaS products. Delivery Leadership \& Technical Governance Own end\-to\-end technical delivery for Informa's AD/Transformation workstreams across multiple business divisions. Set up architecture governance — design reviews, standards, and NFR sign\-off — that scales across diverse tech stacks. Drive platform rationalization and cloud migration, reducing technology sprawl from prior acquisitions. Build reusable engineering frameworks and accelerators applicable across business units. Track and report engineering health metrics (velocity, defect leakage, deployment frequency, MTTR) to account leadership. Client \& Stakeholder Engagement Act as the primary engineering counterpart to Informa's technology and transformation leadership. Translate divisional transformation priorities into a coherent, account\-wide engineering roadmap. Represent HCLTech in technical governance forums, steering committees, and architecture councils. Build trusted\-advisor relationships that expand HCLTech's engineering footprint across Informa's divisions. Lead delivery from an offshore location, ensuring seamless collaboration with onshore/client stakeholders through structured governance, overlap hours, and communication cadences. Team Building, Coaching \& Talent Build, mentor, and retain engineering pods aligned to each supported business division. Define skilling plans and technical career paths across a broad, multi\-technology environment. Foster ownership, continuous learning, and engineering craftsmanship across distributed teams. Innovation \& Continuous Improvement Drive adoption of platform engineering, data engineering, and GenAI\-assisted SDLC practices. Lead pilots for tooling and accelerators that support M\&A\-driven platform integration. Contribute learnings back into HCLTech's engineering Centre of Excellence. Required Skills \& Experience 16–20 years in IT with substantial experience in Application Development / Digital Transformation delivery. Proven track record leading engineering teams of 20\+ engineers across multiple concurrent workstreams. Strong hands\-on engineering background across modern web/backend stacks (Java, .NET, Node.js, or similar). Deep expertise in cloud platforms (AWS/Azure), microservices architecture, and containerization (Docker/Kubernetes). Experience integrating or rationalizing diverse technology stacks, ideally following M\&A activity. Working knowledge of data

• *Must Have Skill**
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Business Analysis,Agile Methodology

• *Good to Have Skill**
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Program \& Project Management,Service Management

• *Other Requirements**
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