The **Service Delivery Engineer – Commercial Items** supports the creation, maintenance, and quality management of engineering and commercial item master data across **ERP, PLM, and CAD systems** . The role focuses on **operational execution** , adherence to defined standards, and day\-to\-day service delivery for item master data processes.
Working closely with Engineering, Supply Chain, Operations, and senior data specialists, the position helps ensure **accurate, compliant, and consistent item data** that supports engineering efficiency, procurement, manufacturing, and global system operations.
- *Areas of responsibility**
- Support **creation, update, and lifecycle management** of engineering and commercial items in ERP and PLM systems such as **Infor LN / Baan, SAP, and PDM** .
- Execute item master data requests for **raw materials, fasteners, piping components, assemblies, and standard parts** following established governance models.
- Ensure compliance with **defined item naming conventions, attribute standards, classifications, and quality checks** .
- Assist with **engineering classification activities** , including Customs Codes, SAC Codes, and internal engineering taxonomies.
- Perform **data validation, quality checks, and audits** to maintain accuracy and completeness of item master data.
- Support **change management activities** , including item revisions and updates initiated by Engineering or Supply Chain teams.
- Assist in **Cadmatic and CAD data enrichment tasks** , ensuring required metadata is correctly linked to 2D/3D models.
- Collaborate with engineering teams using **CATIA, SolidWorks, 3DEXPERIENCE** , and other CAD tools to interpret drawings and models.
- Contribute to the preparation and maintenance of **SOPs, work instructions, and process documentation** .
- Act as a **reliable execution resource** within the engineering data and master data services team.
- Escalate data inconsistencies, system issues, or process gaps to senior specialists when required.
- *Basic requirements of the position**
- Bachelor’s degree in **Mechanical, Production, Industrial Engineering** , or a related discipline.
- **5–7 years of experience** in engineering data, item master data, or related support roles.
- Hands\-on experience with **mechanical components and industrial parts** .
- Working knowledge of **ERP, PLM, or PDM systems** and item/BOM structures.
- Exposure to **3D CAD tools** such as **CATIA or SolidWorks** .
- Ability to read and understand **engineering drawings and 3D models** .
- Basic understanding of **manufacturing and procurement processes** .
- Experience in engineering\-driven industries (e.g., Industrial Machinery, Energy, Pulp \& Paper) is an advantage.
- Basic exposure to **SQL or scripting** is a plus but not mandatory.
- *Competencies and skills of the position**
- Good written and spoken **English communication skills** .
- Strong attention to detail and quality orientation.
- Willingness to follow defined processes and standards consistently.
- Proactive, responsible, and eager to learn.
- Ability to work effectively in **global and cross\-functional teams** .
- Comfortable taking guidance from senior engineers and specialists.
- Good time management and ability to handle routine service requests efficiently.