Genpact invites applications for a Service Delivery Leader in Customer Care, a role designed for those passionate about driving innovation in a fast-paced environment. This position focuses on leading the deployment and scaling of cutting-edge AI and digital solutions to transform customer care operations for global clients. You will be at the forefront of applying advanced technology, including large-scale models and agentic AI, to solve complex business challenges. The role is integral to Genpact's AI Gigafactory initiative, which aims to help enterprises work smarter and grow faster. Success requires a visionary mindset to push technological boundaries and deliver real-world impact through scalable, intelligent customer care solutions.