Service Delivery Manager - HPC & ITIL/ITSM

• EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi\-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting\-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.*

We are seeking an experienced **Service Delivery Manager \- HPC \& ITIL/ITSM** responsible for the end\-to\-end delivery of HPC services and solutions, empowering scientists and researchers to accelerate innovation. This role acts as a bridge between research and IT departments, ensuring seamless operation, optimization and strategic evolution of the HPC environment.

• *Responsibilities**

• Oversee daily operations of HPC infrastructure, including compute clusters, storage systems and software stack
• Collaborate with research and development teams to understand computational needs and translate them into technical requirements
• Lead projects for expansion and enhancement of HPC capabilities, managing timelines, budgets and resources
• Contribute to the long\-term roadmap for HPC, staying updated on emerging technologies like AI, machine learning and quantum computing
• Monitor system performance, identify bottlenecks and implement optimizations
• Provide user support and develop training programs for researchers
• Ensure compliance with industry regulations, data privacy standards and internal security policies

• *Requirements**

• 13 to 15 years of overall professional experience
• Proven experience managing large\-scale HPC environments, preferably in pharmaceutical, biotechnology or research\-intensive industries
• Bachelor's or Master's degree in Computer Science, Engineering or a related scientific discipline
• Deep understanding of HPC architecture, cluster management and parallel file systems
• Knowledge of high\-speed interconnects and job scheduling
• Strong project management and leadership skills with excellent communication abilities
• Analytical and problem\-solving skills for troubleshooting complex technical issues

• *Nice to have**

• Experience with cloud\-based HPC and containerization technologies

• *We offer**

• Opportunity to work on technical challenges that may impact across geographies
• Vast opportunities for self\-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
• Opportunity to share your ideas on international platforms
• Sponsored Tech Talks \& Hackathons
• Unlimited access to LinkedIn learning solutions
• Possibility to relocate to any EPAM office for short and long\-term projects
• Focused individual development
• Benefit package:

+ Health benefits

+ Retirement benefits

+ Paid time off

+ Flexible benefits

• Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)