Service Desk Engineer L1

 2\+ years of experience working remotely supporting Windows, Apple, and Android based operating systems. Experience should include support of 3rd party software, email, and web technologies.

 2\+ years of experience working collaboratively in a fast\-paced team environment.  2\+ years of experience working with an enterprise desktop management platform (SSCM, Intune)

 Good Verbal and Written English Language Skills.  Maintain and enforce corporate hardware, software and anti\-virus policies.  Ability to process and prioritize tasks to completion in a timely manner while managing multiple interruptions.  Resolves problems by issuing documented and best practice corrective processes.  Provides related feedback to peers to address inconsistencies or to correct current documentation.  Escalate trouble tickets with the appropriate support group when more advanced troubleshooting or significant amounts of time are required.  Provides basic MDM and mobile service troubleshooting and assistance.  Ability to leverage AI\-enabled tools responsibly for day\-to\-day service desk activities, with basic awareness of prompt design and output validation.

Job Type: Full\-time

Pay: ₹500,000\.00 \- ₹700,000\.00 per year

Benefits

• Health insurance

Ability to commute/relocate

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education

• Bachelor's (Preferred)

Work Location: In person