Service Desk Executive

• *Hiring : Service Desk Executive**

Thoughtsol Infotech Ltd. is looking for a skilled and customer\-focused Service Desk Executive to join our IT support team. If you have experience in IT support, troubleshooting, and ticketing tools, this is a great opportunity to grow your career.

• *Location:** Noida
• *Experience:** 1–3 Years

• *Responsibilities:**

• Provide first\-line IT support for hardware, software, and peripherals
• Log, track, and resolve issues via phone, email, chat, and web portal
• Manage incidents using helpdesk tools (ManageEngine, ServiceNow, Jira)
• Troubleshoot issues in Windows environment and Office 365
• Handle ticket categorization and prioritization
• Escalate unresolved issues to L2/L3 teams
• Ensure timely resolution and excellent user support
• Maintain proper documentation and records

• *Skills Required:**

• Experience with ticketing tools (ManageEngine, ServiceNow, Jira)
• Knowledge of Outlook, Microsoft Teams, Office 365
• Basic understanding of Windows troubleshooting
• Strong communication and problem\-solving skills

• *Qualification:**

• Bachelor’s degree in Computer Science / IT or related field

Job Types: Full\-time, Permanent

Pay: ₹200,000\.00 \- ₹250,000\.00 per year

Benefits

• Provident Fund

Work Location: In person