Service Now UI Builder Playbook Developer

Job Summary

We are looking for a highly skilled **ServiceNow UI Builder Playbook Developer** with 4\+ years of hands\-on experience in ServiceNow application development, UI Builder, and Playbook development. The ideal candidate will be responsible for designing modern, intuitive, and scalable user experiences using **ServiceNow UI Builder**, creating reusable UI components, configuring Playbooks, and integrating them seamlessly with ServiceNow workflows and platform capabilities.

The successful candidate should possess strong expertise in **Now Experience Framework**, ServiceNow platform customization, UI/UX best practices, and integration with backend workflows to deliver enterprise\-grade ServiceNow solutions.

Key Responsibilities

• Design, develop, configure, and maintain **ServiceNow UI Builder Playbooks** for enterprise applications.
• Develop modern, responsive, and user\-friendly interfaces using **ServiceNow UI Builder** and **Now Experience Framework**.
• Collaborate with business stakeholders, product owners, business analysts, and technical teams to gather requirements and translate them into scalable UI solutions.
• Build reusable UI components, custom pages, templates, and widgets to ensure consistency across ServiceNow applications.
• Configure and customize **Playbooks** to improve user productivity and business process automation.
• Integrate UI Builder applications with:
• Flow Designer
• Business Rules
• Script Includes
• REST APIs
• IntegrationHub
• Service Catalog
• Record Producers
• Develop client\-side logic using JavaScript and ServiceNow scripting frameworks.
• Implement UI/UX best practices to enhance usability, accessibility, and responsive design.
• Optimize UI Builder applications for performance, scalability, and maintainability.
• Troubleshoot UI rendering, client scripting, Playbook configurations, and platform\-related issues.
• Create and maintain technical documentation, configuration guides, design documents, and user manuals.
• Participate in code reviews and ensure adherence to ServiceNow development standards and best practices.
• Stay current with new ServiceNow releases, Now Experience enhancements, and UI Builder capabilities.

Required Skills

• 4\+ years of experience in ServiceNow development.
• Hands\-on experience with **ServiceNow UI Builder**.
• Strong experience developing **ServiceNow Playbooks**.
• Good understanding of **Now Experience Framework**.
• Experience customizing ServiceNow applications using UI Builder.
• Strong knowledge of:
• JavaScript
• HTML5
• CSS3
• Experience with:
• Flow Designer
• Business Rules
• Client Scripts
• UI Policies
• Script Includes
• UI Actions
• Experience integrating ServiceNow with REST APIs and IntegrationHub.
• Knowledge of Service Catalog and Record Producers.
• Experience creating reusable UI components and templates.
• Strong debugging and troubleshooting skills.
• Experience working in Agile/Scrum environments.
• Excellent communication and documentation skills.

Preferred Skills

• ServiceNow App Engine Studio.
• Service Portal customization.
• Workspace customization.
• IntegrationHub.
• Performance Analytics.
• Virtual Agent.
• Knowledge Management.
• Employee Center.
• ITSM, ITOM, ITBM, HRSD, or CSM modules.
• ServiceNow ATF (Automated Test Framework).
• Source control using Git.
• UI/UX design principles.
• Responsive web design.
• Accessibility (WCAG) standards.
• Experience with enterprise ServiceNow implementations.

Responsibilities Beyond Development

• Collaborate with solution architects and business teams during solution design.
• Participate in sprint planning, backlog grooming, and Agile ceremonies.
• Provide production support and resolve UI\-related issues.
• Recommend improvements to existing UI components and Playbooks.
• Mentor junior developers and share best practices.
• Ensure platform governance, coding standards, and development quality.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS)
• ServiceNow UI Builder Micro\-Certification
• ServiceNow Application Developer Certification

Soft Skills

• Strong analytical and problem\-solving abilities.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively.
• Strong stakeholder management skills.
• Attention to detail and commitment to delivering high\-quality solutions.
• Ability to manage multiple priorities in a fast\-paced environment.

Pay: Up to ₹1,795,996\.00 per year

Work Location: In person