Service Operations Engineer III

• *Key Responsibilities**

MMS Operations

Handle daily MMS tasks, including provisioning, troubleshooting, and ensuring the smooth operation of our MMS services.

Interface Management

Work extensively with MM7 and MM4 interfaces, ensuring seamless communication and resolving any issues.

Technical Expertise

Utilize your programming skills to automate tasks, improve system efficiency, and develop new features.

AI Integration

Leverage your experience with AI to contribute to the development and implementation of AI\-driven solutions within our MMS platform.

Stakeholder Collaboration

Liaise with stakeholders in the AU and US regions, requiring flexibility to work around the clock as needed.

• *Technical Skills**

• Protocols: Deep expertise in MM7 and MM4 interfaces
• MMS Architecture: Deep understanding of MMSC components
• Networking: Strong understanding of TCP/IP, HTTP/HTTPS, DNS, load balancing, firewalls, and VPNs.
• Cloud \& DevOps: Proven experience with AWS, Kubernetes, Docker, and Ansible.
• Programming \& Databases: Strong proficiency in Python, SQL, and scripting.
• Systems: Knowledge of Linux/Unix environments.

• *Troubleshooting:** Strong analytical skills for analyzing, troubleshooting, and resolving technical issues.

• *Communication:** Strong verbal and written communication skills for collaborating with global teams.

• *Proactivity:** Self\-motivated and capable of working independently in fast\-paced environments.

• *Flexibility:** Work on a flexible schedule, including evenings or weekends if required.

• *Professional Skills**

• Bachelor’s or Master’s degree in Computer Science, Telecommunications, or a related field.
• Minimum **5\-7\+ years** of focused experience with MMS systems, preferably in a carrier or large\-scale messaging aggregator environment.
• Leadership \& Mentorship: Ability to share knowledge and lead changes.
• Job Location: Sinch India office in Bengaluru (Whitefield); working module \- hybrid

• *Being you at Sinch**

We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No ma er who you are, you'll be able to explore new career and growth options \-sharing your voice, building your path and making it happen with us. We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

• *Your life at Sinch**

Being a Sincher is all about learning and being in pursuit of new challenges. Working in offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you’ll be reaching for the opportunities that match where you want to take your career. It’s closer than you think. Are you ready?

Are you ready? Join us on our journey!

Know more about us: www.sinch.com