Service Reliability Engineer - Digital Voice

Job Description

• *Education Qualification :**

Any Graduate (Engineering / Science)

Role: Service Reliability Engineer \- Digital Voice \| Experience: 8–12 years \| Orientation: Reliability and Engineering

Mission: Engineer reliable, resilient and high\-quality digital voice services by preventing disruption and accelerating recovery.

Purpose: Own voice and collaboration reliability outcomes rather than only resolving incidents.

Domain focus: Operate and improve Avaya, AWS Connect and Cisco UC platforms, with emphasis on service availability, call quality, capacity, monitoring and continuity.

Key responsibilities: Define and monitor voice service health indicators; maintain effective monitoring and alerting; identify recurring call\-quality and platform issues; lead root\-cause analysis; improve resilience and operational procedures; apply AI and automation to diagnosis and remediation; support incident, change and problem management through ITSM.

Core skills: Avaya, AWS Connect, Cisco UC (Level 4\); Monitoring Tools (Level 4\); AI/Automation (Level 3\); ITSM (Level 2\).

Behavioural skills: Design Thinking (Level 2\); System Thinking (Level 2\); Problem Solving (Level 2\).

Success measures: Improved voice\-service availability and call quality; reduced MTTR and repeat incidents; better monitoring coverage; fewer manual interventions; consistent ITSM outcomes.

Baseline profile: Relevant digital voice and unified communications operations experience with working knowledge of reliability engineering, monitoring and automation.

Location

IND\-KA\-Bengaluru\-Ecospace1B\-ML

Created On

30\-Oct\-2026