Service Sales

Job Description – Service Sales Executive

• *Position:** Service Sales Executive
• *Department:** Service
• *Experience:** 2–5 Years
• *Qualification:** Bachelor's Degree in Business, Engineering, Marketing, or a related field
• *Employment Type:** Full\-Time

Job Summary

We are looking for a dynamic, self\-motivated, and target\-oriented **Service Sales Executive** to drive business growth through the sale of after\-sales services, Annual Maintenance Contracts (AMCs), Comprehensive Maintenance Contracts (CMCs), preventive maintenance, spare parts, equipment upgrades, and other service\-related solutions.

The ideal candidate should have strong sales and negotiation skills, excellent customer relationship management abilities, and the capability to identify new business opportunities while maintaining long\-term customer relationships.

Key Responsibilities

• Identify, develop, and generate new service sales opportunities within the assigned territory.
• Promote and sell AMCs, CMCs, preventive maintenance services, spare parts, equipment upgrades, and other service offerings.
• Generate leads through customer visits, cold calling, referrals, networking, and market research.
• Understand customer requirements and recommend suitable service solutions.
• Prepare and present service proposals, quotations, and commercial offers to customers.
• Negotiate pricing, commercial terms, and contract conditions to successfully close sales.
• Develop and maintain strong relationships with existing and prospective customers.
• Follow up on AMC/CMC renewals and identify opportunities for additional business.
• Coordinate with service engineers, technical teams, and internal departments to ensure smooth service execution.
• Monitor competitor activities, market trends, and customer expectations to identify business opportunities.
• Maintain accurate sales reports, customer databases, sales forecasts, and CRM records.
• Achieve assigned monthly, quarterly, and annual sales targets.
• Coordinate with the finance team to ensure timely payment collection from customers.
• Ensure a high level of customer satisfaction and contribute towards customer retention.

Required Qualifications \& Experience

• Bachelor's degree in Business Administration, Engineering, Marketing, or a related discipline.
• 2–5 years of experience in service sales, B2B sales, technical sales, or after\-sales business development.
• Prior experience in selling AMCs, CMCs, maintenance contracts, or technical service solutions will be preferred.
• Experience in industries such as industrial equipment, HVAC, elevators, medical equipment, automation, or engineering services will be an added advantage.

Required Skills \& Competencies

• Strong sales, negotiation, and business development skills.
• Excellent verbal and written communication skills.
• Good customer relationship management and networking abilities.
• Ability to identify customer needs and convert leads into business.
• Strong presentation and commercial proposal preparation skills.
• Target\-oriented approach with a proven ability to achieve sales goals.
• Good knowledge of MS Office and CRM software.
• Strong coordination, problem\-solving, and time management skills.
• Ability to work independently and manage multiple customer accounts.

Key Performance Indicators (KPIs)

• Achievement of monthly and annual service sales targets.
• Number of new customers acquired.
• AMC/CMC sales and renewal conversion rate.
• Revenue generated from spare parts and service upgrades.
• Lead generation and conversion ratio.
• Customer retention and satisfaction.
• Timely payment collection.
• Accuracy and regularity of sales reporting and CRM updates.

Preferred Candidate Profile

The ideal candidate should be proactive, confident, customer\-oriented, and passionate about sales. The candidate must be comfortable with customer visits, field sales activities, business development, and achieving assigned sales targets.

Pay: ₹35,000\.00 \- ₹40,000\.00 per month

Benefits

• Provident Fund

Work Location: In person