Service Support & Coordination Executive

• *Job Description – Service Support \& Coordination Executive**

• *Company:** Junna Solar Systems Limited
• *Department:** Service \& Customer Support
• *Designation:** Service Support Executive
• *Experience:** 1–3 years preferred
• *Industry:** Solar / Renewable Energy / Electrical / Manufacturing

• *Job Summary**

To manage customer service requests and complaints related to solar installations, technical issues, product performance, and after\-sales service. The role involves coordinating with customers, installation teams, service engineers, dealers, and internal stakeholders to ensure timely resolution, effective communication, and customer satisfaction.

• *Key Responsibilities**

• Handle incoming customer calls and queries related to solar installations, commissioning, product performance, and after\-sales service.
• Understand and register installation\-related concerns, technical complaints, and service requests, ensuring proper tracking until closure.
• Coordinate with installation teams, service engineers, dealers, vendors, and internal departments to resolve customer issues within committed timelines.
• Follow up on pending installations, site visits, technical inspections, repairs, and other service activities.
• Act as the primary coordination point between customers and relevant stakeholders, providing regular updates on service status and expected resolution timelines.
• Understand basic technical aspects of solar systems, inverters, batteries, electrical connections, and installation processes to assess and route complaints appropriately.
• Escalate unresolved technical issues, delays, and critical customer concerns to the appropriate teams or management.
• Maintain service records, complaint trackers, installation status reports, escalation logs, and customer communication records.
• Proactively monitor pending cases and ensure accountability among concerned stakeholders for timely closure.
• Maintain professional communication and ensure a positive customer experience throughout the service lifecycle.

• *Required Skills and Competencies**

• Strong customer service, communication, and stakeholder management skills.
• Ability to coordinate effectively with technical teams, installation personnel, dealers, vendors, and customers.
• Basic understanding of solar installations, electrical systems, inverters, and batteries.
• Strong follow\-up, problem\-solving, escalation management, and task prioritisation skills.
• Ability to manage multiple service cases and drive them to closure.
• Proficiency in MS Excel, email, and service tracking systems.

• *Qualifications and Experience**

• Graduate or diploma holder in a relevant discipline.
• 1–3 years of experience in service coordination, technical support, installation support, or after\-sales service.
• Experience in the solar, renewable energy, electrical, electronics, or manufacturing industry is preferred.

Pay: ₹900,000\.00 \- ₹1,200,000\.00 per year

Benefits

• Health insurance
• Provident Fund

Work Location: In person