Service Support Staff

• *Job Title:** Service Support Staff

• *Salary band:** \-

• *Job Type:** Permenent

• *Reports To:** CSD Manager ,Jignesh ode

• *Qualification:** Graduate

• *Experience:** 0\-1

• *Skills:** Computer proficiency

Communication

Teamwork and reliability

Adaptability

Problem\-solving

• *Job Description:**

 Coordinate customer\-site pickups, including black\-box and courier collections.

 Arrange transportation in coordination with the Admin team and customers.

 Maintain courier records and monitor shipment tracking.

 Send pre\-installation emails, contact customers by phone, and collect required reports.

 Communicate with customers regarding

 Courier dispatches

 Engineer visits

 Customer feedback

 Equipment condition upon receipt (faulty, good, or physically damaged)

 Calibration reports

 Coordinate dispatch activities.

 Prepare and coordinate job cards.

 Scan, file, and maintain service\-related documents.

 Create and update Google Sheets for service tracking and reporting.

 Schedule training sessions for engineers.

 Maintain service\-related Excel and Google Sheets, records, and documentation.

Pay: ₹18,000\.00 \- ₹21,000\.00 per month

Benefits

• Leave encashment

Work Location: In person