ServiceNow-Business Analyst-NOW Assist

Digital Product StudioPune

Posted On

15 Jun 2026

End Date

15 Jul 2027

Required Experience

5 \- 8 Years

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• *Basic Section**
• ----------------

Grade

Role

Business Analyst

Employment Type

Full Time

Employee Category

• *Organisational**
• -----------------

Group Company

NewVison

Company Name

New Vision Softcom \& Consultancy Pvt. Ltd

Function

Business Units (BU)

Department/Practice

Digital Product Studio

Organization Unit

Product Management

Region

APAC

Country

India

Base Office Location

Pune

Working Model

Hybrid

Weekly Off

Pune Office Standard

State

Maharashtra

• *Skills**
• ---------

Skill

SERVICENOW \- SAAS

Highest Education

POST GRADUATE

GRADUATION/EQUIVALENT COURSE

CERTIFICATION

No data available

Working Language

ENGLISH

• *Job Description**
• ------------------

SNOW(ServiceNow) \- Business Analyst \- Now Assist

Experience: 5\-8 years

A ServiceNow Business Analyst specializing in Now Assist (ServiceNow’s Generative AI capability) acts as the bridge between business stakeholders and technical teams. Their core focus is identifying how GenAI can automate workflows, summarize cases, and improve user experiences, and then translating those needs into actionable technical designs.

Role Overview

The ideal candidate merges traditional ServiceNow BA skills (requirements gathering, Agile mapping, process modeling) with expertise in conversational design, AI implementation, and Natural Language Processing (NLP).

Key Responsibilities

• AI \& Now Assist Strategy: Identify use cases where Now Assist can drive value, such as resolving incidents, summarizing chats, or drafting knowledge base articles.
• Requirement Gathering: Translate complex business problems into functional specifications, user stories, and acceptance criteria.
• Conversational \& AI Design: Design dialogue flows, intent structures, and fallback strategies for Virtual Agents and Now Assist implementations.
• Stakeholder Management: Collaborate with department leaders, IT teams, and end\-users to secure buy\-in and align technical delivery with strategic goals.
• Testing \& Validation: Define QA test scenarios, lead User Acceptance Testing (UAT), and ensure AI models provide accurate, helpful, and compliant responses.
• Monitoring \& Optimization: Track Key Performance Indicators (KPIs) to measure Now Assist adoption, reduce resolution times, and refine AI skills.

Essential Qualifications \& Skills

Experience

Overall Business Analysis experience, with 5 to 8 years specifically within the ServiceNow ecosystem.

ServiceNow Modules

Strong foundational knowledge in ITSM (Incident, Change, Problem) and CSM (Customer Service Management).

• AI/Chatbot Competency: Hands\-on experience implementing AI\-driven chatbots or Virtual Agent platforms.
• Now Assist Proficiency: Understanding of Generative AI in ServiceNow, prompt engineering basics, and workspace integrations.

Methodology

Proven track record of working in Agile/Scrum environments.