Digital Product StudioPune
Posted On
15 Jun 2026
End Date
15 Jun 2027
Required Experience
5 \- 8 Years
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- *Basic Section**
- ----------------
Grade
Role
Business Analyst
Employment Type
Full Time
Employee Category
- *Organisational**
- -----------------
Group Company
NewVison
Company Name
New Vision Softcom \& Consultancy Pvt. Ltd
Function
Business Units (BU)
Department/Practice
Digital Product Studio
Organization Unit
Product Management
Region
APAC
Country
India
Base Office Location
Pune
Working Model
Hybrid
Weekly Off
Pune Office Standard
State
Maharashtra
Skill
SERVICENOW \- SAAS
Highest Education
POST GRADUATE
GRADUATION/EQUIVALENT COURSE
CERTIFICATION
No data available
Working Language
ENGLISH
- *Job Description**
- ------------------
Job Description: Business Analyst, ServiceNow SPM
- *Role:** Business Analyst, ServiceNow Strategic Portfolio Management
- *Experience:** 5 to 8 years
Role Summary
We are looking for a **Business Analyst with strong ServiceNow Strategic Portfolio Management experience** to support discovery, requirements gathering, solution design, backlog management, and stakeholder alignment for ServiceNow SPM implementation and enhancement programs.
The candidate should understand how organizations manage **demand, projects, portfolios, investments, resources, financials, roadmaps, and benefits realization** using ServiceNow SPM. This role will work closely with business stakeholders, product owners, ServiceNow architects, developers, testers, and delivery teams to translate business needs into clear functional requirements and implementation\-ready user stories.
Key Responsibilities
- Work with business stakeholders to understand current portfolio, demand, project, and investment management processes.
- Conduct workshops for requirement discovery, process mapping, gap analysis, and future\-state design.
- Document business requirements, functional specifications, user stories, acceptance criteria, process flows, and use cases.
- Support ServiceNow SPM modules such as:
+ Demand Management
+ Project Portfolio Management
+ Project Workspace
+ Program Management
+ Portfolio Planning
+ Resource Management
+ Financial Planning
+ Agile Development integration
+ Roadmap Planning
+ Investment Funding
- Analyze current\-state processes and recommend improvements aligned to ServiceNow best practices.
- Collaborate with ServiceNow architects and developers to validate solution feasibility.
- Own backlog grooming, sprint planning support, story prioritization, and clarification during delivery.
- Support configuration discussions for workflows, forms, approvals, dashboards, reports, roles, and notifications.
- Coordinate UAT planning, test scenarios, defect triage, and business sign\-off.
- Prepare training materials, user guides, release notes, and adoption support documentation.
- Ensure traceability from business requirements to user stories, test cases, and delivered functionality.
- Act as a bridge between business teams and technical implementation teams.
Required Skills and Experience
- 5\+ years of experience as a Business Analyst in ITSM, PPM, SPM, or enterprise workflow transformation projects.
- Hands\-on experience with **ServiceNow Strategic Portfolio Management**.
- Strong understanding of portfolio management, demand intake, project governance, resource planning, financial tracking, and benefits management.
- Experience writing high\-quality user stories, acceptance criteria, BRDs, FRDs, process flows, and functional designs.
- Good understanding of ServiceNow platform capabilities, workflows, roles, approvals, forms, lists, dashboards, and reporting.
- Experience working in Agile delivery environments.
- Ability to conduct workshops with senior business stakeholders.
- Strong analytical, documentation, communication, and stakeholder management skills.
- Experience supporting UAT, test case review, defect clarification, and release validation.
Preferred Skills
- ServiceNow SPM implementation or enhancement experience.
- Knowledge of ITBM, PPM, APM, ITSM, CMDB, or Agile Development modules.
- Exposure to ServiceNow Performance Analytics and reporting.
- Experience with enterprise portfolio governance and PMO processes.
- Understanding of integrations between ServiceNow and tools such as Jira, Azure DevOps, SAP, Workday, or financial systems.
- ServiceNow certifications such as:
+ Certified System Administrator
+ Certified Implementation Specialist, SPM
+ Certified Application Specialist, PPM or SPM
Functional Knowledge Expected
The candidate should be comfortable discussing and documenting workflows around:
- Idea or demand intake
- Demand scoring and prioritization
- Business case creation
- Portfolio planning and alignment
- Project initiation and governance
- Milestone and status reporting
- Resource capacity and allocation
- Budget, cost, and benefit tracking
- Risk, issue, and dependency management
- Executive dashboards and portfolio reporting
- Approval workflows and stage gates
Deliverables Owned by the BA
- Requirement elicitation notes
- Current\-state and future\-state process maps
- Business requirement documents
- Functional requirement documents
- User stories and acceptance criteria
- Configuration requirement documents
- Role and permission matrix inputs
- UAT scenarios and test cases
- Traceability matrix
- Training and adoption support content
- Sprint clarification and sign\-off documentation
Good\-to\-Have Domain Exposure
- PMO transformation
- Enterprise portfolio management
- IT governance
- Product portfolio management
- Agile portfolio delivery
- Technology investment planning
- Financial governance and budgeting
Success Criteria
The BA will be successful if they can
- Convert ambiguous business needs into clear ServiceNow\-ready requirements.
- Improve alignment between business stakeholders and technical teams.
- Ensure SPM workflows are practical, scalable, and aligned with portfolio governance.
- Reduce requirement gaps during development and UAT.
- Support smooth adoption of ServiceNow SPM across business and PMO teams.