ServiceNow Developer

Job Title: Senior ServiceNow Developer — ITSM \& HRSD

Experience: 7\+ Years

About the Role

We are looking for a Senior ServiceNow Developer who brings deep technical expertise in ITSM and HRSD, paired with the confidence to lead client conversations and drive technical initiatives end\-to\-end. This is not just a development role — you will be a trusted advisor to clients and a go\-to technical leader within the team.

What You'll Do

Lead the design, development, and delivery of ServiceNow solutions across ITSM and HRSD modules, ensuring alignment with client goals and platform best practices

Own and drive client\-facing discussions — from requirement gathering and solution workshops to demos, sprint reviews, and go\-live planning

Architect and implement complex ITSM processes including Incident, Problem, Change, Service Request, and CMDB

Design and configure HRSD solutions covering Case \& Knowledge Management, Employee Service Center, COE setups, and lifecycle events

Build and manage REST integrations between ServiceNow and enterprise systems, with robust error handling and data validation

Develop Scoped Applications, UI Scripts, Client Scripts, Business Rules, and Script Includes for complex business logic

Create and enhance Service Portal experiences including custom widgets and portal configurations

Contribute to and lead technical initiatives — identifying improvement opportunities, driving platform governance, and mentoring junior developers

Leverage GenAI capabilities (Now Assist or similar) and Virtual Agent to enhance automation and self\-service

What You'll Bring

7\+ years of hands\-on ServiceNow development experience

Deep expertise in ITSM — Incident, Problem, Change, Request, SLAs, and CMDB

Strong proficiency in HRSD — Case Management, Employee Service Center, Lifecycle Events, and COE configuration

Demonstrated ability to lead client discussions, run workshops, and translate business requirements into technical solutions

Experience driving technical initiatives — not just executing, but owning outcomes

Strong skills in REST integrations, Scoped Application development, and Service Portal

Excellent communication and stakeholder management skills

ServiceNow certifications (CSA, CIS\-ITSM, CIS\-HR) preferred

Pay: ₹110,000\.00 \- ₹120,000\.00 per month

Application Question(s)

• Do you have 7\+ years of hands\-on ServiceNow development experience?
• Do you have Deep expertise in ITSM — Incident, Problem, Change, Request, SLAs, and CMDB

Work Location: Remote