ServiceNow Developer - Contractor

Country/Region: IN

Requisition ID: 36392

Work Model

Position Type

Salary Range

Location: INDIA \- NOIDA\- BIRLASOFT OFFICE

• *Title:** **ServiceNow Developer \- Contractor**

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Description

• *Area(s) of responsibility**
• ----------------------------

• *Job description**

Area(s) of responsibility

• *Skills: ServiceNow Developer (ITSM/ ITOM/ HRSD/ App engine)**

• *Experience: 2\-5 years**

• *Key Responsibilities**

• Design, develop, and implement ServiceNow solutions across ITSM, ITOM, HRSD, App Engine, or other modules as per business needs.
• Customize ServiceNow applications, workflows, forms, business rules, client scripts, UI policies, and integrations.
• Collaborate with business analysts, architects, and stakeholders to understand requirements and deliver solutions.
• Develop and configure ServiceNow applications using JavaScript, Glide API, Flow Designer, and IntegrationHub.
• Integrate ServiceNow with external systems via REST, SOAP, APIs, and MID Server.
• Maintain platform stability, performance, and upgrades including patch management and version upgrades.
• Create and maintain technical documentation, including solution designs and user guides.
• Follow ServiceNow best practices and ensure security and compliance standards are met.
• Troubleshoot issues, perform root cause analysis, and provide ongoing support.

• *Required Skills Experience**

• Hands\-on experience as a ServiceNow Developer (minimum 2\+ years).
• Strong knowledge of ServiceNow core platform features and capabilities.
• Expertise in ServiceNow scripting (JavaScript, Glide, Jelly, AngularJS preferred).
• Experience in at least one or more modules: **ITSM, ITOM,HRSD, App Engine**
• Knowledge of integrations (REST/SOAP APIs, web services, LDAP, SSO, etc.).
• Familiarity with **ServiceNow Studio, Update Sets, Flow Designer, Service Portal** development.
• Experience with platform upgrades, performance tuning, and troubleshooting.
• Good understanding of ITIL/ITSM processes.
• Strong communication and problem\-solving skills.

• *Preferred Qualifications**

• ServiceNow Certified System Administrator (CSA).
• One or more advanced certifications (CIS ITSM, CIS HRSD, CIS Discovery, etc.).
• Experience with Agile/Scrum methodology.
• Exposure to ServiceNow App Engine / custom application development.

• *Soft Skills**

• Strong analytical and logical thinking.
• Ability to work independently and in teams.
• Proactive in identifying opportunities for process improvement.
• Excellent communication and interpersonal skills.

• *Role: ServiceNow Developer**

• *Education**

• *UG:** Any Graduate

• *PG:** Any Postgraduate