ServiceNow Developer - ITSM & CSM

• *Hiring: Senior ServiceNow Developer**

• *Experience:** 7\+ Years
• *Work Mode:** Remote
• *Shift Timing:** 1:30 PM – 10:30 PM IST

• *Job Summary**

We are looking for an experienced **Senior ServiceNow Developer** with 7\+ years of hands\-on experience in ServiceNow development, configuration, integrations, and platform administration.

The ideal candidate should have strong expertise in **Domain Separation, ITSM, CSM, Flow Designer, and ServiceNow integrations**. Experience working in managed services or multi\-tenant environments is highly preferred.

The candidate should be capable of designing scalable, secure, and maintainable ServiceNow solutions while ensuring data segregation and compliance across multiple domains.

• *Key Responsibilities**

• Design, develop, and implement ServiceNow solutions in domain\-separated and multi\-tenant environments.
• Configure and customize ServiceNow modules, including ITSM, CSM, Case Management, Change Management, and Service Catalog.
• Implement and maintain Domain Separation, ensuring proper data segregation, domain configuration, and security controls.
• Develop and maintain integrations with external applications using REST APIs, SOAP APIs, and MID Server.
• Build and automate complex workflows using Flow Designer, custom actions, and reusable sub\-flows.
• Perform ServiceNow scripting using JavaScript and Glide APIs.
• Develop and maintain Business Rules, Client Scripts, UI Policies, and other server\-side and client\-side components.
• Support ServiceNow platform upgrades, plugin installations, maintenance, and impact analysis.
• Follow development best practices, including scoped application development, update set management, and code reviews.
• Troubleshoot and resolve platform issues, integration failures, and performance\-related bottlenecks.
• Collaborate with architects, business analysts, and stakeholders to understand business requirements and deliver technical solutions.
• Prepare and maintain technical documentation, design specifications, and operational procedures.

• *Mandatory Technical Skills**

• 7\+ years of hands\-on ServiceNow development experience.
• Strong expertise in **ServiceNow Domain Separation** and multi\-tenant architecture.
• Experience working in managed services environments.
• Strong knowledge of **ITSM and CSM modules**.
• Hands\-on experience with Flow Designer, custom actions, and sub\-flows.
• Strong ServiceNow scripting skills: JavaScript and Glide API.
• Experience with Business Rules, Client Scripts, UI Policies, and platform configurations.
• Integration experience with REST, SOAP APIs, and MID Server.
• Knowledge of authentication mechanisms, integration security, and error handling.
• Understanding of ServiceNow platform performance, security, and development best practices.
• Experience with platform upgrades and plugin maintenance.

• *Good to Have**

• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist (CIS) – CSM, ITSM, or relevant specialization.
• Experience in regulated industries such as Banking, Financial Services, or Healthcare.
• Experience with Agile/Scrum methodologies.
• Exposure to large\-scale ServiceNow implementations.
• Experience in upgrade planning and impact analysis.

• *Important Information**

• This is a remote opportunity.
• Candidates must be comfortable working in the 1:30 PM – 10:30 PM IST shift.
• Strong communication and stakeholder management skills are essential.

Pay: ₹80,000\.00 \- ₹120,000\.00 per month

Experience

• ServiceNow: 7 years (Required)

Work Location: Remote