ServiceNow Lead Engineer

• *ServiceNow Lead Engineer – ITOM \& TSOM**

• *Role Summary**

We are seeking a highly skilled ServiceNow Lead Engineer – ITOM \& TSOM to design, develop, implement, and support enterprise\-level ServiceNow solutions. The candidate will play a critical role in IT Operations Management and Telecom Service Operations Management initiatives, ensuring platform stability, automation, and operational excellence.

• *Organizational Placement**

• Reports To: Service Delivery Manager / Practice Lead
• Department: ServiceNow Practice
• Team Collaboration: Infrastructure, Operations, Development, Support, and Client Stakeholders

• *Key Responsibilities**

• Implement and manage ServiceNow ITOM \& TSOM modules.
• Configure and maintain Discovery, Service Mapping, CMDB, and Event Management.
• Develop workflows, automation solutions, and integrations with third\-party systems.
• Troubleshoot platform issues and provide L2/L3 support.
• Collaborate with clients to gather business and technical requirements.
• Ensure CMDB health, data accuracy, and governance compliance.
• Participate in incident resolution, root cause analysis, and system optimization.
• Support deployment activities, upgrades, and enhancements.
• Create technical documentation, SOPs, and knowledge articles.
• Work closely with cross\-functional teams for successful project delivery.

• *RequirementsEducation**

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.

• *Experience**

• 6 – 7\.5 years of overall IT experience.
• Strong hands\-on experience in ServiceNow ITOM \& TSOM implementation and support.
• Experience with Discovery, CMDB, Event Management, and integrations.
• Exposure to scripting, workflow automation, and API integrations.
• Client\-facing and support experience is mandatory.

• *Knowledge**

• Good understanding of ITIL processes and enterprise IT infrastructure.
• Knowledge of ServiceNow best practices and platform architecture.
• Familiarity with cloud environments and monitoring tools is preferred.

Key Competencies

• Strong analytical and problem\-solving skills
• Excellent communication and stakeholder management
• Client handling and coordination skills
• Team collaboration and mentoring ability
• Ownership mindset and attention to detail
• Ability to work in fast\-paced environments

• *Working Conditions**

• Location: Bangalore / Pune
• Work Model: Hybrid
• Working Hours: Standard business hours with flexibility based on project requirements
• Budget: Best in Industry

• *Tools Used**

• ServiceNow ITOM / TSOM
• Discovery \& CMDB
• Event Management
• REST/SOAP APIs
• Workflow Automation
• Monitoring \& Integration Tools
• JavaScript, Glide APIs

Pay: From ₹170,000\.00 per month

Work Location: In person