ServiceNow Lead Engineer

Job Description – ServiceNow Lead Engineer

Company: Work4FlowExperience: 4–7 yearsWork Mode: RemoteShift: US Shift (7:00 PM – 3:00 AM IST)

About the Role

Work4Flow is looking for an experienced ServiceNow Lead Engineer with strong hands\-on expertise in Customer Service Management (CSM) and HR Service Delivery (HRSD). The ideal candidate should have experience in technical team handling, a strong understanding of ServiceNow System Administration, and good exposure to Now Assist and Agentic AI capabilities.

The candidate must have at least two ServiceNow mainline certifications, including CSA.

Key Responsibilities

• Lead and manage a team of ServiceNow developers, providing technical guidance and mentoring.
• Drive end\-to\-end ServiceNow implementation, customization, and enhancement projects.
• Design and develop solutions primarily across CSM and HRSD.
• Provide hands\-on technical expertise in ServiceNow development and configuration.
• Conduct code reviews and ensure adherence to development best practices.
• Translate business requirements into scalable technical solutions.
• Work with Now Assist and Agentic AI capabilities to support AI\-driven workflows and business solutions.
• Troubleshoot technical issues and ensure the quality and performance of ServiceNow applications.

Required Skills and Qualifications

• 4–7 years of hands\-on ServiceNow development and implementation experience.
• Strong experience in CSM and HRSD.
• Experience in team handling, technical leadership, and mentoring developers.
• Good knowledge of ServiceNow System Administration, including user and role management, ACLs, access controls, platform configuration, and troubleshooting.
• Good exposure to Now Assist and Agentic AI capabilities.
• Strong understanding of JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes, and Flow Designer.
• At least two ServiceNow mainline certifications, including CSA, are mandatory.
• Good communication, analytical, and problem\-solving skills.

Preferred Skills

• Exposure to REST APIs, IntegrationHub, and ServiceNow integrations.
• Experience working in Agile environments.

Ideal Candidate Profile

A hands\-on ServiceNow technical lead with strong CSM and HRSD implementation experience, proven team handling capabilities, good knowledge of ServiceNow System Administration, and exposure to Now Assist and Agentic AI.

Pay: ₹663,000\.00 \- ₹1,240,000\.00 per year

Application Question(s)

• Do you have team handling experience?
• Are you comfortable working in US shift?
• Do you have knowledge/Experience in Now Assist and Agentic AI?
• Have you worked on Both CSM and HRSD?
• What is your notice period and Current CTC?

Work Location: Remote