ServiceNow Senior Developer

Job Description: We are looking for an experienced ServiceNow Developer with 6–8 years of hands\-on experience to design, develop, and support enterprise\-scale ServiceNow solutions. The role involves configuration, custom development, integrations, and platform optimization across core ServiceNow modules in a large, complex IT environment.

• Responsibilities: Design, configure, and develop ServiceNow solutions using out\-of\-the\-box features and custom scripting.
• Work on ServiceNow modules such as **ITSM** , **ITOM, ITAM, WSD, CSM** , or custom applications.
• Develop and maintain workflows, business rules, client scripts, script includes, UI policies, catalogs, and flows.
• Build and support integrations using **REST/SOAP APIs, MID Server, and Integration Hub** .
• Support **CMDB and Discovery** , ensuring data accuracy and relationship integrity.
• Participate in upgrades, patching, testing, and release management activities.
• Troubleshoot production issues and provide ongoing platform support.
• Collaborate with architects, business analysts, and cross\-functional teams in Agile delivery models.

Follow platform best practices, security standards, and governance guidelines

• *Qualifications: Required Experience \& Skills*** **6–8 years of hands\-on ServiceNow development experience** .
• Strong proficiency in **JavaScript** and ServiceNow Glide APIs.
• Solid experience with **ITSM** (Incident, Problem, Change, Request, Knowledge).
• Experience with integrations and automation.
• Working knowledge of CMDB concepts and ITIL processes.
• Experience in enterprise or managed services environments preferred.

• *Certifications (Preferred)*** ServiceNow **CSA (Certified System Administrator)** – Mandatory
• CIS (ITSM / ITOM / ITAM) – Preferred
• CAD (Certified Application Developer) – Good to have

• *Soft Skills*** Strong analytical and problem\-solving abilities
• Good communication and stakeholder management skills
• Ability to work independently and in team\-based environments

Ownership mindset with attention to quality and detail