ServiceNow SPM Architect

About the Role

We are seeking a seasoned ServiceNow SPM Architect to lead the design, implementation, and governance of Strategic Portfolio Management (SPM) solutions for large\-scale enterprise clients. This role is pivotal in driving portfolio transformation, financial governance, and value realization across IT and business investments.

The ideal candidate will function as a trusted advisor to client leadership and executive stakeholders, ensuring that all solutions align with global delivery frameworks, integration standards, and enterprise architecture models.

What You Will Do

Solution Architecture \& Strategy

Own the end\-to\-end SPM solution architecture across Demand Management, Project Portfolio Management (PPM), Resource Management, and Financial Planning \& Cost Governance.

Define future\-state architecture and transformation roadmaps for Agile \& Hybrid Delivery models.

Align ServiceNow SPM with enterprise architecture and industry\-standard reference models.

Client Engagement \& Advisory

Act as the primary interface and trusted advisor for CXO/VP\-level stakeholders.

Provide strategic guidance on portfolio prioritization frameworks, investment optimization (CapEx vs. OpEx), and the demand\-to\-delivery lifecycle.

Lead design workshops and value realization discussions.

Implementation \& Delivery Leadership

Lead end\-to\-end SPM implementation programs within established delivery governance frameworks.

Ensure strict alignment with SoW commitments, delivery timelines, milestones, and quality assurance standards.

Drive Agile/SAFe\-based execution models seamlessly integrated with SPM.

Integration \& Enterprise Alignment

Architect robust integrations with ERP systems (e.g., SAP/Oracle Finance), Agile tools (Jira, Azure DevOps), and enterprise data platforms.

Define data governance, synchronization, and reporting models to ensure seamless integration into the broader ITSM/ITOM ecosystem.

Governance \& Best Practices

Establish comprehensive SPM governance frameworks.

Define portfolio KPIs, executive dashboards, investment stage gates, and demand intake workflows.

Drive continuous improvement and maturity evolution across client portfolios.

Managed Services \& Transition

Support the transition to a steady\-state support model.

Define runbooks, SLA/KPI frameworks, and operational governance.

Enable knowledge transfer to L2/L3 support teams to ensure stability, scalability, and performance optimization.

What We Are Looking For

Mandatory Experience

10\-15 years of IT experience, with a minimum of 5\+ years specifically in ServiceNow architecture.

Strong expertise in end\-to\-end ServiceNow SPM (PPM) module implementation.

Proven track record of delivering large\-scale enterprise transformations.

Substantial experience in client\-facing roles within a global System Integrator (SI) environment.

Technical Expertise

Platform Capabilities: Deep knowledge of SPM / PPM modules, Flow Designer, Business Rules, and Script Includes.

Integrations: Extensive experience with REST/SOAP APIs and MID Server setup.

Analytics \& Financials: Hands\-on experience with Performance Analytics, executive dashboards, and financial planning/cost modeling frameworks.

Key Deliverables You Will Own

SPM Architecture Blueprints \& Solution Design Documents.

Portfolio Governance Frameworks aligned to client strategy.

Financial tracking models (budget vs. actuals, forecast accuracy).

Executive dashboards for KPI/OKR tracking.

Comprehensive integration architecture and data models.