ServiceNow Technical Architect — Platform

ServiceNow Technical Architect — Platform

Exp: 6\-12 yr

Location: Hyderabad

Job Description

Owns technical design integrity for the squad's build, ensuring every change is consistent with Centrica's CSDM model, integration standards and upgrade path. This is a broad platform architecture role rather than a domain specialism — it covers Core Platform, ITSM and SPM, where the architectural demands are generalist rather than product specific.

Key Responsibilities

• Own design review and technical sign off for all squad deliverablesMaintain alignment to Centrica's CSDM data model
• enterprise data standardsDesign and govern integration patterns via Integration Hub and related APIsAssess upgrade impact
• platform performance implications of proposed changesMentor developersand testers on platform standards and technical best practiceOwn the squad's technical debt register
• remediation planRepresent the squad at architecture review boards and cross squad design forumsMaintain technical documentation
• design decisions for audit and handover purposes

Must Have Skills \& Experience

• ServiceNow Certified System Administrator (CSA)
• At least one relevant Certified Implementation Specialist (CIS) qualification, e.g. CIS\-ITSM
• Strong enterprise platform architecture background, ideally including CMDB/CSDM design
• Proven integration architecture experience (REST/SOAP, Integration Hub, MID Server)
• Track record of technical design leadership on enterprise ServiceNow programmes
• Ability to explain architectural trade\-offs to non\-technical stakeholders
• Experience mentoring developers and reviewing code/configuration against platform standards

Good to have skills

• CIS\-Discovery or CIS\-Event Management, as useful cross\-cover for ITOM
• Experience of multi\-vendor delivery models (blended Accenture/GCC/permanent teams)
• *Your future duties and responsibilities**

• *Required qualifications to be successful in this role**

• *Together, as owners, let’s turn meaningful insights into action.**

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well\-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.