ServiceNow Technical Architect

• *Job Title**: ServiceNow Technical Architect

• *Role Type**: Contractual / Hybrid

• *Timezone**: 2 PM to 11 PM IST

• *Location**: Hybrid. India (Bangalore, Pune, Mohali): Hybrid Model

• *Experience Required**

• 8\+ years of overall IT experience with extensive hands\-on experience in the

ServiceNow platform.

• Strong communication and stakeholder management skills with the ability to work

independently as well as collaboratively within cross\-functional teams.

• *Job Summary**

We are seeking an experienced ServiceNow Technical Architect to lead the design,

architecture, implementation, and optimization of enterprise ServiceNow solutions. The

ideal candidate will possess deep expertise in ServiceNow platform architecture, ITSM,

CMDB, integrations, workflow automation, and enterprise solution design. This role requires technical leadership, mentoring capabilities, and the ability to collaborate with businessstakeholders to deliver scalable and high\-performing ServiceNow solutions.

• *Key Responsibilities**

• Design and architect scalable, secure, and enterprise\-grade ServiceNow solutions.
• Lead ServiceNow platform architecture, solution design, and implementation initiatives.
• Design and govern CMDB architecture in alignment with the Common Service Data Model (CSDM).
• Implement and support ServiceNow ITSM modules, including Incident, Problem,Change, and Request Management.
• Develop and manage integrations using REST APIs, SOAP APIs, IntegrationHub, and Spokes.
• Design workflow automation using Flow Designer and ServiceNow Workflows.
• Develop custom solutions using JavaScript, Glide Scripting, Business Rules, Client Scripts, and Script Includes.
• Implement ServiceNow Discovery and Service Mapping solutions.
• Manage platform upgrades, release planning, performance optimization, and troubleshooting.
• Define security architecture, including ACLs, roles, and access controls.
• Collaborate with business and technical stakeholders to gather requirements and present technical solutions.
• Mentor development teams and provide technical leadership throughout project delivery.
• Follow Agile/Scrum methodologies to deliver high\-quality solutions.

• *Must Have Skills**

• ServiceNow Platform Architecture
• ServiceNow Solution Design \& Architecture
• ServiceNow ITSM (Incident, Problem, Change \& Request Management)
• CMDB Architecture \& Governance
• ServiceNow Discovery \& Service Mapping
• CSDM Framework
• ServiceNow Integrations (REST/SOAP APIs)
• Flow Designer \& Workflow Automation
• JavaScript \& Glide Scripting
• Business Rules, Client Scripts \& Script Includes
• ACL, Security \& Role\-Based Access Control
• Upgrade \& Release Management
• Performance Optimization \& Troubleshooting
• Technical Leadership \& Team Mentoring
• Excellent Communication \& Stakeholder Management

• *Good to Have Skills**

• IntegrationHub \& Spokes
• Service Portal / UI Builder
• Enterprise Architecture Experience
• Agile/Scrum Delivery Experience

• *Required Certifications**

• ServiceNow Certified System Administrator (CSA)

• *Preferred Certifications**

• ServiceNow Certified Implementation Specialist (CIS)
• ServiceNow Certified Technical Architect (CTA)
• ITIL 4 Foundation
• Cloud or Enterprise Architecture Certifications

Pay: ₹120,000\.00 \- ₹160,000\.00 per month

Work Location: Hybrid remote in Pune, Maharashtra (Pune, Satara District)