Closing date for applications: 16/06/2026
Location Gurugram, India
Job typePermanent \| Contract typeFull Time
\#R\-00278946
- *Join our digital revolution in NatWest Digital X**
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In everything we do, we work to one aim. To make digital experiences which are effortless and secure.
So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter.
- *Job description**
- ------------------
This role is based in India and as such all normal working days must be carried out in India.
Join us as a Site Reliability Engineer
- In this key role, you’ll improve, drive, and embed non\-functional and operational characteristics such as availability, performance, efficiency, change management, monitoring, security, incident response, and capacity planning of our products and services
- You’ll enjoy significant stakeholder interaction, working in collaboration with engineers to ensure a principled approach to deliver change in a safe and secure way
- This is a chance to join an inclusive team with a collaborative ethos and a commitment to innovation and professional development
- We're offering this role at vice president level
- *What you'll do**
- -----------------
As a Senior Site Reliability Engineer, you’ll act as a hands‑on expert responsible for ensuring the reliability, availability and performance of critical production platforms.
You’ll lead the adoption of SRE practices, embedding resilience, observability and operational excellence into distributed systems running on AWS and Kubernetes. You’ll also take ownership of **24/7 production support models**, ensuring systems are highly available and incidents are effectively managed and learned from.
In addition to this, you’ll
- Designing and operating highly resilient AWS\-based Kubernetes platforms (EKS) aligned to enterprise standards
- Owning and improving **production reliability, availability, and SLA/SLO frameworks**
- Leading **incident management, escalation and 24/7 on\-call practices**, including post\-incident reviews
- Embedding **SRE principles** such as error budgets, toil reduction, and reliability engineering into delivery teams
- Implementing infrastructure and platform automation using Terraform and GitOps methodologies
- Driving **self\-healing, auto\-scaling and failure recovery mechanisms** using tools such as Karpenter
- Building secure, scalable networking and service communication (e.g. Cilium)
- Defining and operating observability platforms using **Grafana, Prometheus, Loki, Tempo**
- Partnering with DevOps and engineering teams to ensure production readiness and operational excellence
- Leading complex troubleshooting across distributed systems and cloud\-native environments
- Developing reusable “golden paths”, operational runbooks and reliability patterns
- *The skills you'll need**
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We’re looking for a highly experienced SRE who has a strong background in operating large\-scale, business\-critical platforms with a passion for reliability engineering
We’re also looking for
- Deep expertise managing **production systems on AWS and Kubernetes (EKS)**
- Strong experience in **24/7 support models, incident management and on\-call leadership**
- Advanced knowledge of **SRE principles (SLIs, SLOs, error budgets, toil reduction)**
- Proficiency in Terraform, GitOps, and cloud automation practices
- Hands\-on experience with GitLab CI/CD and Argo CD
- Strong understanding of **Kubernetes networking, security and service mesh technologies**, ideally Cilium
- Experience scaling infrastructure using Karpenter and auto\-scaling strategies
- Expertise in observability tooling (Grafana, Prometheus, Loki, Tempo)
- Proven ability to troubleshoot and resolve complex, cross\-system production issues
- Experience operating in regulated or high\-security environments
- Strong leadership, mentoring, and stakeholder engagement capabilities
- Ability to balance reliability, risk, and delivery in a fast\-paced environment
- *Welcome to our Gurugram hub**
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Spanning 437,000 sq. ft., our campus in Gurugram features two state\-of\-the\-art towers – 1A and 2A at the Candor TechSpace in Sector 21\.
### **Key facts:**
- Surrounded by 28 acres
- Space for 4,100 colleagues
- Opened in 2010
### **Our tech stack**
Here’s just some of the technologies we use.
### **Front end**
- JavaScript
- ReactJS
- AngularJS
### **Back end**
- Python
- Java
- Microsoft Dynamics
### **DevOps**
- AWS
- GitLab
- Google Cloud Platform
### **Data**
- Kafka
- Hadoop
- PostgreSQL
- Snowflake