Site Reliability Engineer (GCP & Agentic AI)

• *Role description**

We are looking for a hands\-on Site Reliability Engineer responsible for ensuring production services are reliable, observable, and continuously improving. This role focuses on services including batch, streaming, microservices, AI/ML model serving, LLMOps pipelines, and agentic systems.

The ideal candidate brings **Proficient\-level expertise in GCP and agentic AI**, using AI and agent\-based capabilities responsibly to improve observability, incident investigation, operational workflows, and service reliability. The SRE remains accountable for validating AI\-generated operational artifacts and production outcomes.

Key Responsibilities

• Own reliability initiatives end to end across multiple production applications on **GCP**, from issue detection and root\-cause analysis through lasting remediation.
• Apply **agentic AI** to observability design, operational workflows, and incident investigations, including orchestrating agents and sub\-agents.
• Use sound judgment when evaluating AI\-generated runbooks, s, monitoring analysis, and operational recommendations.
• Validate AI\-generated artifacts before they are introduced into production and maintain clear accountability for operational outcomes.
• Identify reliability gaps, cascading failure risks, SLO burn threats, and observability blind spots proactively.
• Ensure AI/ML production systems have appropriate observability and human\-in\-the\-loop escalation paths.
• Drive continuous improvement of production reliability and operational practices.
• Lead calmly and communicate clearly during incidents while collaborating effectively with Platform, ML, and Data teams.
• Guide junior SREs in responsible operational practices and help maintain high reliability standards across the team.

• *Skills**

GCP, Agentic AI

• *About UST**

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future\-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.