Site Reliability Engineer I

Overview

Medallia is the pioneer and market leader in Experience Management. Our award\-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Team and Role

The Site Reliability Engineering organization at Medallia brings together the infrastructure and applications that power a highly reliable global SaaS platform.

As an SRE I, you will work alongside experienced engineers to help maintain reliable, scalable, and efficient production systems. This role is designed for engineers early in their careers who are passionate about cloud infrastructure, automation, Kubernetes, and modern operational practices.

You will gain hands\-on experience supporting cloud\-native applications, troubleshooting production environments, and building automation to improve operational efficiency.

We encourage engineers to embrace emerging technologies, including AI\-assisted engineering tools, to accelerate learning, improve productivity, and scale their operational impact.

Please note this role participates in a rotating on\-call schedule after onboarding and training.

Engineering Leverage

At Medallia, we hire engineers who scale systems, teams, and outcomes through automation, platform thinking, and AI\-assisted engineering.

We value engineers who continuously identify opportunities to eliminate manual work, simplify operations, improve developer experiences, and increase organizational effectiveness through automation and modern engineering practices.

Successful engineers do not simply complete tasks—they continuously seek ways to improve themselves, their teams, and the systems they support.

This role is based remotely in Pune. Candidates for this position are required to reside within the Pune metropolitan area. Relocation support is not available at this time.

Responsibilities

• Support production applications and infrastructure running in cloud and Kubernetes environments.
• Monitor systems, troubleshoot alerts, and assist with operational incidents.
• Collaborate with engineering teams to improve reliability and operational processes.
• Write scripts and automation to reduce repetitive operational tasks.
• Leverage modern automation and AI\-assisted tools to improve operational efficiency and reduce repetitive work.
• Demonstrate an engineering leverage mindset by identifying opportunities to automate repetitive work and improve team productivity.
• Assist with CI/CD and deployment workflows.
• Help maintain monitoring, alerting, and observability systems.
• Participate in root cause analysis and continuous improvement efforts.
• Learn and apply SRE principles and operational best practices.

Qualifications

Minimum Qualifications* Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.

• 1 year of experience in software engineering, systems engineering, cloud operations, DevOps, or related technical roles.
• Demonstrated experience configuring, navigating, or managing Linux systems and managing basic networking protocols (such as TCP/IP, DNS, or HTTP).
• Ability to write, debug or modify scripts using Python or Bash.
• Experience using Git and basic software development workflows.
• Experience troubleshooting, diagnosing and resolving technical errors or system failures in a development or production environment.
• Professional working proficiency in written and spoken English.

Preferred Qualifications* Exposure to Kubernetes, Docker, or containerized environments.

• Familiarity with cloud platforms such as AWS, OCI, or GCP.
• Exposure to CI/CD concepts and automation tooling.
• Familiarity with monitoring and observability concepts.
• Internship or academic project experience related to cloud infrastructure or automation.
• Understanding of infrastructure\-as\-code concepts such as Terraform or Ansible.
• Exposure to AI\-assisted engineering tools, automation platforms, or modern developer productivity solutions.
• Strong willingness to learn modern cloud and infrastructure technologies.
• Demonstrated curiosity and enthusiasm for automation, modern engineering practices, and emerging technologies.
• Troubleshooting and analytical thinking mindset.
• Strong communication and collaboration skills.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.